Excess FAQs | Fast Cover

Travel Insurance Excess FAQs

  1. What is Excess?

    Excess is the initial amount that you would have to pay if you were to make a claim. For example, if you selected the $200 Excess for your policy, and you made a claim for medical expenses for $1000, you would get back $800. If you had a NIL excess on your policy, you would get back the full $1000.

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  2. Why is there a $2000 Medical Excess for travellers 80-89 years old and a $5000 Medical Excess for travellers 90 years old or older?

    The Medical Excess is based on the age of the travellers and ONLY applies to injury or sickness claims. A $200 excess applies to claims which are not related to an injury or sickness for 80+ travellers. We do not require a medical form when you buy a policy. Unfortunately we are unable to reduce or remove the medical excess for 80+ travellers.

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  3. Can I remove the $2000 Medical Excess for travellers 80-89 years old or $5000 Medical Excess for travellers 90 years old or older?

    Unfortunately we are unable to remove the Medical Excess for 80+/90+ travellers. Please note that only a $200 excess applies to claims which are not related to an injury or sickness.

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  4. Can I reduce the Excess for a Domestic Plus policy?

    Yes, you can remove the excess for a Domestic Plus policy for an additional fee.

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  5. What is the meaning of 'Excess' in the PDS?

    'Excess' means the amount which you must first pay for each claim arising from the one event before a claim can be made under your policy. 

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  6. Can I remove the Standard Excess?

    For policies purchased BEFORE you have departed Australia:
    You can remove the standard $200 excess or reduce the excess amount to $100 for the Comprehensive, Standard Saver, Basics, Domestic Plus, Snow Sports Plus and Frequent Traveller Plus policies by paying an additional premium.

    For policies purchased AFTER you have already left Australia:
    The excess for already overseas policies is $500. It is NOT possible to reduce or remove this excess.

    Medical Excess:
    The Medical Excess applies for travellers aged 80 and over, and cannot be reduced or removed.

    Please contact us on 1300 409 322 or email info@fastcover.com.au for details on additional premiums.

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  7. What is the excess for the Comprehensive, Standard Saver, Basics, Frequent Traveller Saver & Snow Sports Plus policies?

    For the Comprehensive, Standard Saver, Basics, Frequent Traveller Saver & Snow Sports Plus policies:

    We will not pay the first $200 for any one event under the following Benefit Sections* of the PDS:

    • Benefit 1 - 24/7 Emergency Medical Assistance
    • Benefit 2 - Emergency Medical & Hospital Expenses
    • Benefit 3 - Emergency Dental
    • Benefit 4 - Overseas Emergency Evacuation
    • Benefit 5 - Trip Cancellation Expenses
    • Benefit 6 - Trip Disruption Expenses
    • Benefit 7 - Trip Resumption Expenses
    • Benefit 14 - Luggage and Personal Effects
    • Benefit 15 - Delay of Luggage and Personal Effects
    • Benefit 17 - Alternative Transport Expenses
    • Benefit 18 - Personal Liability
    • Benefit 19 - Rental Vehicle Insurance Excess
    • Benefit 20 - Snow Sport Equipment
    • Benefit 21 - Snow Equipment Replacement Hire
    • Benefit 22 - Snow Prepaid Expenses
    • Benefit 23 - Snow Resort Closure
    • Benefit 24 - Adventure Pack
    • Benefit 25 - Golf Pack
    • Benefit 26 - Bicycle Pack

    A NIL excess applies to all other Policy Sections.

    *Refer to the 'Benefit Summary' of the PDS for details of which Benefits are available under each Policy.

    You can remove the standard $200 excess or reduce the excess amount to $100 by paying an additional premium.

    A Medical Excess applies to travellers aged 80 and over.

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  8. What is the excess for the Domestic Plus Policy?

    A $200 standard excess applies for the Domestic Plus policy.

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  9. What is the excess for travellers 80 - 89 years of age?

    A $2,000 excess applies for all claims arising from, related to or associated with an injury or sickness.

    Refer to the 'Age Limits' section of the PDS for the terms and conditions relating to travellers 80-89 years of age.

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  10. What is the excess for travellers 90 years of age and over?

    A $5,000 excess applies for all claims arising from, related to or associated with an injury or sickness. Refer to the 'Age Limits' section of the PDS for the terms and conditions relating to travellers 90 years of age and over. If any additional excess applies to your policy, the amount is shown on the Certificate of Insurance or advised to you in writing before the Certificate is issued to you.

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  11. Can I pay to reduce or cancel my excess?

    Yes, you can reduce your Standard Excess for policies purchased BEFORE you have departed Australia for an additional fee. You can choose between $200, $100 or $0 Standard Excess.

    To reduce your Standard Excess when you are purchasing online:
    a) Enter your trip details to get a quote
    b) Select the level of cover that you require
    c) You will be taken to the Options screen
    d) In the Options screen, you can add on options to tailor your policy to suit you, including choosing the level of Standard Excess that you require.

    Excess for policies purchased AFTER you have already left Australia:
    It is NOT possible to reduce or remove the excess for already overseas policies.

    Medical Excess:
    For travellers aged 80 - 89, a $2,000 medical excess applies for all claims arising from, related to or associated with an injury or sickness.

    For travellers aged 90 - 99, a $5,000 medical excess applies for all claims arising from, related to or associated with an injury or sickness.

    It is NOT possible to reduce or remove the medical excess for travellers aged 80 and over.

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  12. What is the excess on claims?

    For policies purchased BEFORE you have departed Australia:
    The excess on claims depends on the Standard Excess level you chose at the time that you purchased your policy. You can choose between $200, $100 or $0 Standard Excess. It may also depend on the section of the policy you make a claim under.

    For policies purchased AFTER you have already left Australia:
    The excess for already overseas policies is $500. It is NOT possible to reduce or remove this excess.

    Medical Excess:
    For travellers aged 80 - 89, a $2,000 medical excess applies for all claims arising from, related to or associated with an injury or sickness.

    For travellers aged 90 - 99, a $5,000 medical excess applies for all claims arising from, related to or associated with an injury or sickness.

    It is NOT possible to reduce or remove the medical excess for travellers aged 80 and over.

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  13. Is there an Excess on the Adventure Pack?

    The Adventure Pack has no special Excess. The Policy Standard Excess applies.

    You can choose between $200, $100 or $0 Standard Excess. You choose this when you select which plan you would like to purchase.

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  14. I have purchased an already overseas policy. Can I reduce the excess?

    No, it is not possible to reduce the excess on an already overseas policy

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1300 409 322

Email us

info@fastcover.com.au

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