Where your trip is necessarily extended due to an event that entitles you to make a claim under this policy, we will extend your cover free of charge until you are able to travel home by the quickest and most direct route or for a period of six (6) months, whichever happens first.
Cover cannot be extended:
• for any Pre-existing Medical Condition, unless it is listed under the heading “Automatically Covered Pre-Existing Medical Conditions” on pages 26 to 28 and you have not been hospitalised (including Day Surgery or Emergency Department attendance) for that condition in the past 24 months; or
• for conditions you suffered during the term of your original policy; or
• where you have not advised us of any circumstances that have given (or may give) rise to a claim under your original policy; or
• where at the time of extension you are aged 80 years or over.
Where we have agreed to extend cover, we will issue you with a new Certificate of Insurance. The period of insurance on your new Certificate of Insurance cannot exceed a maximum combined period of 24 months.
Please contact us (see below) to notify us of the event and extension.
1300 409 322 (9am to 6pm Sydney time weekdays)
+61 2 8215 7239 (from overseas)
We're sorry to hear that. What could we have done better?
Thanks for your feedback.