Hurricane Maria in The Caribbean September 2017 | Travel Alert

Hurricane Maria in The Caribbean

Important travel insurance information for Fast Cover travellers about the Hurricane Maria in The Caribbean on 20th September 2017

Hurricane Maria in The Caribbean

Information about Hurricane Maria in The Caribbean on 20th September 2017

We are closely monitoring the progress of Hurricane Maria as it approaches the Caribbean. Hurricane Maria is expected to make landfall across the Caribbean between Wednesday 20 September 2017 and Saturday 23 September 2017. The path and intensity of the hurricane have changed rapidly and further advice will be provided as the storm progresses.

Local media are providing updates as the storm progresses. Major airlines have reduced the fares for flights departing areas in the path of the hurricane, and additional flights have been added to airline schedules to assist in evacuation. This may affect flights in the United States. Please view your flight provider’s website for their updates.

Australian Government Advice

The Department of Foreign Affairs and Trade (DFAT) are advising travellers to avoid the area and follow local instructions. Please stay up to date with the advice issued by DFAT at http://www.smartraveller.gov.au/

 

Do you need Emergency Help?

If you need emergency help, contact our Worldwide Emergency Assistance team.

The Australian Government also offers 24-Hour Consular Assistance for travellers overseas:

  • Phone: +61 2 6261 3305
  • SMS: +61 421 269 080

 

 


IF your Policy was purchased
BEFORE the 21st May 2017

IF your Policy Number starts with
FST

THEN your Policy is Underwritten by

See below
IF your Policy was purchased
ON OR AFTER the 21st May 2017

IF your Policy Number starts with
FCH

THEN your Policy is Underwritten by

See below

Important travel insurance information for Fast Cover policies underwritten by Allianz.

The below information was issued on Hurricane Maria in The Caribbean on 20th September 2017 and applies to Fast Cover travel insurance policies underwritten by Allianz.

If you need assistance or advice, contact our 24 hour Emergency Global Assistance team on the numbers listed on our website or on your certificate of insurance.

Select from the options below to find the information for your current situation:

I’m already overseas, what do I do?

If you purchased your travel insurance policy before the above time and date and your travel plans are affected by the event, follow these steps.

Steps to follow if you are already overseas:

  1. Your wellbeing should be your first priority.
        - Stay safe.
        - Follow the direction of local authorities and media.
        - Contact us immediately if you need medical assistance or advice.
  2. Contact your travel agent or travel provider (airline, cruise line, hotel, tour company, etc.) and ask about amending your trip route, transport or dates. Some travel providers may amend your trip free of charge under these circumstances.
  3. Keep receipts and any other supporting documentation (boarding passes, booking confirmations, itineraries, etc.) that may be required for your claim.
  4. Visit our Claims page for more information about submitting your claim.

I’ve already purchased travel insurance but haven’t left home yet.

If you purchased your policy before the above time and date and your prepaid travel arrangements (flights, cruise, accommodation or tours) are affected by the event, you may be able to claim for the expenses involved in cancelling or rearranging your travel plans.

Steps to follow if you have not left home:

  1. Contact your travel agent or travel provider (airline, cruise line, hotel, tour guide, etc.) and ask if you can reschedule your trip dates, destination, accommodation, route or transport.
  2. Gather your receipts and any other supporting documentation (booking confirmations, tickets, itineraries, etc.) that may be required for your claim.
  3. Visit the Claims page on our website to submit a claim online or contact the claims team on 1300 409 322 if you need help or advice.

How do I make a claim?

If you need to make a claim, you can submit your claim in one of several ways:

  • Online: Submit your claim online at www.travelclaims.com.au
  • Phone: 1300 725 154
  • Email: travelclaims@allianz-assistance.com.au

All claims are assessed individually in accordance with the Product Disclosure Statement and your Certificate of Insurance.

Any updated travel insurance advisories will be published on the Allianz website: www.allianzworldwidepartners.com.au

Questions?

If you have any questions or need help with your travel insurance, please:

Useful Links for Travellers

For regular updates, download the Smartraveller app and register your travel itinerary with Smart Traveller.

For new or existing claim or policy enquiries, please contact us on 1300 409 322 or info@fastcover.com.au between 9am and 6pm (AEST) Monday to Friday.

Important travel insurance information for Fast Cover policies underwritten by Hollard.

The below information was issued on 5:57pm AEST 19 September 2017 and applies to Fast Cover travel insurance policies underwritten by Hollard.

If you are in the Caribbean and need emergency assistance call us on +61 2 8320 7999 or email us at emergency@fastcover-assist.com.au

Policy Coverage

The below information was issued on 20 September 2017 and applies to your travel insurance policy with Fast Cover, underwritten by Hollard.

For policies issued prior to 5:57pm AEST 19 September 2017 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 5:57pm AEST 19 September 2017, there is no cover for any claims arising from this event.

I’m already overseas, what do I do?

If you purchased your travel insurance policy before the above time and date and your travel plans are affected by the event, follow these steps.

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

  • Benefit 6 – Trip Disruption Expenses
  • Benefit 16 – Travel Delay Expenses
  • Benefit 17 – Alternative Transport Expenses

Steps to follow if you are already overseas:

  1. Your wellbeing should be your first priority.
        - Stay safe.
        - Follow the direction of local authorities and media.
        - Contact us immediately if you need medical assistance or advice.
  2. Contact your travel agent or travel provider (airline, cruise line, hotel, tour company, etc.) and ask about amending your trip route, transport or dates. Some travel providers may amend your trip free of charge under these circumstances.
  3. Keep receipts and any other supporting documentation (boarding passes, booking confirmations, itineraries, etc.) that may be required for your claim.
  4. Visit our Claims page for more information about submitting your claim.

I’ve already purchased travel insurance before 5:57pm AEST 19 September 2017, but haven’t left home yet.

If you purchased your policy before the above time and date and your prepaid travel arrangements (flights, cruise, accommodation or tours) are affected by the event, you may be able to claim for the expenses involved in cancelling or rearranging your travel plans.

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

  • Benefit 5 – Trip Cancellation Expenses
  • Benefit 6 – Trip Disruption Expenses
  • Benefit 16 – Travel Delay Expenses
  • Benefit 17 – Alternative Transport Expenses

Steps to follow if you have not left home:

  1. Contact your travel agent or travel provider (airline, cruise line, hotel, tour guide, etc.) and ask if you can reschedule your trip dates, destination, accommodation, route or transport.
  2. Gather your receipts and any other supporting documentation (booking confirmations, tickets, itineraries, etc.) that may be required for your claim.
  3. Visit the Claims page on our website to submit a claim online or contact the claims team on 1300 409 322 if you need help or advice.

I purchased travel insurance AFTER 5:57pm AEST 19 September 2017


After this time and date, we would expect that any policy was purchased with an awareness of the event.

Insurance does not cover losses caused by something you were aware of when you purchased your policy. For example, this would be like trying to purchase car insurance after being involved in an accident.

Therefore, we will NOT pay any claim caused by or in any way related to this event if your policy was purchased after this time and date.

Steps to follow:

  1. If you have not yet departed and wish to postpone your trip, contact us to discuss changing your travel insurance policy dates.
  2. If you want to change or reschedule your trip, we suggest contacting your travel agent or travel provider (hotel, airline, cruise company, tour company etc) directly for assistance. They may offer to change your trip free of charge or for a small fee.

I haven’t purchased travel insurance yet.

After the time and date above, we would expect that any policy was purchased with an awareness of the event.

Insurance does not cover losses caused by something you were aware of when you purchased your policy. For example, this would be like trying to purchase car insurance after being involved in an accident.

Therefore, we will NOT pay any claim caused by or in any way related to this event if your policy was purchased after this time and date.

Steps to follow:

  1. If you have not yet departed and wish to postpone your trip, contact us to discuss changing your travel insurance policy dates.
  2. If you want to change or reschedule your trip, we suggest contacting your travel agent or travel provider (hotel, airline, cruise company, tour company etc) directly for assistance. They may offer to change your trip free of charge or for a small fee.

How do I make a claim?

If you need to make a claim, you can submit your claim in one of several ways:

  • Online: Visit our Claims page for for information.
  • Phone: 1300 409 322 and select the option to speak to the claims team.
  • Email: claims-fch@fastcover.com.au

We assess all claims in accordance with the Product Disclosure Statement and your Certificate of Insurance. Each claim is assessed individually and cover will depend on the type of policy you purchased and your particular circumstances.

Tips

  • If you are claiming additional expenses, make sure you keep a copy of all your receipts.
  • If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.
  • The Fast Cover PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at www.fastcover.com.au/pds

Questions?

If you have any questions or need help with your travel insurance, please:

Useful Links for Travellers

For regular updates, download the Smartraveller app and register your travel itinerary with Smart Traveller.

For new or existing claim or policy enquiries, please contact us on 1300 409 322 or info@fastcover.com.au between 9am and 6pm (AEST) Monday to Friday.

 

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