Opt-in and opt-out options on airline booking websites can have travellers signing up for services they didn't want and accruing unexpected fees.
When a staff member from consumer advocate Choice booked a recent family holiday with Jetstar, she was surprised to find her bill included a fee for seat selection.
It was not clear that seat selection came at an additional cost until she had reached the end of the booking procedure. By that time, she did not want to cancel the booking and repeat the whole process.
However, she was further surprised by a $60 credit card fee. It was not made clear that without a Jetstar credit card, the fee would be so high.
Choice noted that users of Jetstar's booking website must manually opt out of loyalty club membership, seat selection and checked luggage.
A Jetstar spokesperson said the airline clearly identifies payment options that attract fees and those that are fee-free.
Choice has also advised travellers to read the one-size-fits-all travel insurance policy offered by airlines. You may find a better policy elsewhere if you have a pre-existing condition, are above a particular age limit, or have other circumstances unique to you.