Travel Insurance FAQs | Fast Cover

Frequently Asked Questions

Top Frequently Asked Questions

  1. Am I covered for Horse Riding?

    Yes, you are automatically covered for Horse Riding, but NOT for competitions, equestrian events, steeple chasing, jumping, or polo.

    Cover is subject to the policy terms, conditions, limits and exclusions.

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  2. What age do I enter when getting a quote or buying a policy?

    Enter the age that you will be at the time that you BUY your policy, even if you will be older when you are actually travelling.

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  3. Can I buy travel insurance for my child who is under the age of 18, and not travelling with an adult?

    Yes, travellers under the age of 18 and not travelling with an adult can buy a travel insurance policy with us. There is no minumum age limit.

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  4. When should I buy my Travel Insurance?

    You can buy your Travel Insurance up to 12 months before your Departure Date.

    For the Comprehensive, Standard Saver, Domestic Plus, Frequent Traveller Plus and Snow Sports Plus policies; the Trip Cancellation Expenses benefit for cancellation fees and lost deposits starts instantly when your policy is issued. It can be best to buy your policy as early as possible to cover you for Trip Cancellation Expenses should the unexpected occur before you start your trip.

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  5. How can I make a claim?

    For information on how to make a claim, please go to our Claims page.

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  6. How long do claims take to be processed?

    We will consider your claim within 10 business days of receiving a completed claim form and all necessary documentation. If we need additional information, a written notification will be sent to you within 10 business days.

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  7. If I am overseas and need medical assistance, who do I call?

    If you have an emergency while you are travelling, contact our Worldwide 24/7 Emergency Assistance team.

     

     

     

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  8. If I get sick or injured and go to hospital, do I have to pay the hospital fees first and then make a Claim?

    If you are hospitalised, please contact the Worldwide 24/7 Emergency Assistance team as soon as possible. If you are too ill to do this, give your Policy details to your medical team, who will be able to contact the Worldwide 24/7 Emergency Assistance team on your behalf.

     

    If the cost of the treatment is significant (more than $2000), the Worldwide 24/7 Emergency Assistance team will communicate with your medical team as to your condition and treatment. If approved, the Worldwide 24/7 Emergency Assistance team will be your guarantor and pay the hospital directly for your hospital bills. Claims will be assessed on a case by case basis, as all situations will differ depending on your circumstances.

    If the cost of your medical or hospital expenses is under $2,000, and is a claimable event under the terms of your policy, you will need to pay your costs upfront and make a claim at a later date.

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  9. Can I buy travel insurance if I'm Pregnant?

    Yes, You can buy travel insurance from Fast Cover if you are pregnant provided you are:

    • Up to the 23rd week of pregnancy if you are pregnant with a single child; or
    • Up to the 19th week of pregnancy if you are pregnant with twins or multiple children.

    Cover is subject to the applicable terms and conditions, exclusions and limitations of the policy.

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  10. Can I extend my Policy when I am already overseas?

    Yes, you can request to extend your policy while you are overseas.

    You can extend Your Policy:

    • Online at fastcover.com.au/your-policy
    • Email us at info@fastcover.com.au
    • Call us on 1300 409 322 from within Australia or if you are already overseas on +61 2 8215 7239 (9am - 6pm Weekdays Sydney Time).

    An additional fee may apply.

     

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Still have questions?

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Call us

1300 409 322

Email us

info@fastcover.com.au

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Travel Alerts

Before you purchase your policy and before you travel, read the latest travel alerts that may effect your travel.

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Travel Guides

We’ve put together a series of country and city guides to help you with your travel plans.

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Be inspired and come along for the ride as we bring you the world before your experience it for yourself.

Please refer to the Product Disclosure Statement for full terms and conditions including limits and exclusions of the insurance policy.

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