Travel Insurance FAQs | Fast Cover

Frequently Asked Questions

Top Frequently Asked Questions

  1. What age do I enter when getting a quote or buying a policy?

    Enter the age that you will be at the time that you BUY your policy, even if you will be older when you are actually travelling.

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  2. When should I buy my Travel Insurance?

    You can buy your Travel Insurance up to 12 months before your Departure Date.

    For the Comprehensive, Standard Saver, Domestic Plus, Frequent Traveller Plus and Snow Sports Plus policies; the Trip Cancellation Expenses benefit for cancellation fees and lost deposits starts instantly when your policy is issued. It can be best to buy your policy as early as possible to cover you for Trip Cancellation Expenses should the unexpected occur before you start your trip.

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  3. How can I make a claim?

    For information on how to make a claim, please go to our Claims page.

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  4. How long do claims take to be processed?

    We will consider your claim within 10 business days of receiving a completed claim form and all necessary documentation. If we need additional information, a written notification will be sent to you within 10 business days.

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  5. If I get sick or injured and go to hospital, do I have to pay the hospital fees first and then make a Claim?

    If you are hospitalised, please contact the Worldwide 24/7 Emergency Assistance team as soon as possible. If you are too ill to do this, give your Policy details to your medical team, who will be able to contact the Worldwide 24/7 Emergency Assistance team on your behalf.

     

    If the cost of the treatment is significant (more than $2000), the Worldwide 24/7 Emergency Assistance team will communicate with your medical team as to your condition and treatment. If approved, the Worldwide 24/7 Emergency Assistance team will be your guarantor and pay the hospital directly for your hospital bills. Claims will be assessed on a case by case basis, as all situations will differ depending on your circumstances.

    If the cost of your medical or hospital expenses is under $2,000, and is a claimable event under the terms of your policy, you will need to pay your costs upfront and make a claim at a later date.

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  6. Can I buy travel insurance if I'm Pregnant?

    Yes, you can buy travel insurance from Fast Cover if you are pregnant provided you are:

    a) up to and including the 23rd week for a single pregnancy OR up to and including the 19th week for twins or multiple children; and

    b) it is without complications*

    *Complications mean any secondary diagnosis occurring prior to, during the course of, concurrent with, or as a result of the pregnancy, which may adversely affect the pregnancy outcome.

    Pregnancy is considered a 'pre existing medical condition' under the policy and you should read the PDS wording carefully before taking out cover.

    Cover is subject to the policy terms, conditions, limits and exclusions in the PDS.

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  7. Can I extend my Policy when I am already overseas?

    Yes, you can request to extend your policy while you are overseas.

    You can extend Your Policy:

    • Online at fastcover.com.au/your-policy
    • Email us at info@fastcover.com.au
    • Call us on 1300 409 322 from within Australia or if you are already overseas on +61 2 8215 7239 (9am - 6pm Weekdays Sydney Time).

    An additional fee may apply.

     

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  8. Can I get a policy if I am going on a working holiday to Canada?

    Yes, our policies will cover you for a working holiday in Canada for a maximum of 24 months. You would need to purchase your policy for an initial 12 months, and extend the policy for another 12 months when your policy begins.

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Still have questions?

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Submit online

Call us

1300 409 322

Email us

info@fastcover.com.au

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Travel Alerts

Before you purchase your policy and before you travel, read the latest travel alerts that may effect your travel.

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Travel Guides

We’ve put together a series of country and city guides to help you with your travel plans.

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Be inspired and come along for the ride as we bring you the world before your experience it for yourself.

Please refer to the Product Disclosure Statement for full terms and conditions including limits and exclusions of the insurance policy.

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