General FAQs | Fast Cover

General FAQs

  1. Why is Fast Cover so cheap?

    We always try our best to keep our prices as low as possible, while at the same time providing you with great value cover. We can do this because we don't have a shop front and deal directly with our travellers over the phone and online. And as you are dealing with us directly, you are also not paying travel agent commissions.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  2. What information do I need to disclose?

    To allow us to calculate the price of your travel insurance, we need you to provide us with honest and complete answers to our questions. If you need us to make any changes to your policy, we need you to tell us any information that may affect your cover.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  3. Who does the Duty of Disclosure apply to?

    Everyone on the policy must comply with the Duty of Disclosure.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  4. What happens if I or anyone on the policy breaches the Duty of Disclosure?

    If you or any traveller on the policy does not comply with the Duty of Disclosure, we may cancel your Policy or reduce the amount we pay if you make a claim. If fraud is involved, we may treat the policy as if it never existed and pay nothing.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  5. When I call Fast Cover's 1300 409 322 number, what option should I choose to speak to someone?

    If you have a sales or general enquiry choose option #1, choose option #2 for claims and for anything else choose option #3.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  6. Why are the Fast Cover staff so awesomely helpful?

    Because we love what we do, we love travelling and we love to help other travellers travel with confidence knowing you have cover.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  7. Who are Fast Cover?

    We believe in freedom. The freedom that travel inspires, the adventures that stay with you for a lifetime. We believe in the freedom to explore the world, meet its people and marvel at its beauty.

    Fast Cover embraces this freedom by changing the way something has always been done. Our goal is to make Travel Insurance simple and de-complicate the whole process.

    With a million things to organise before you travel, the process of buying your Travel Insurance should be fast and simple. Fast Cover set out to achieve this when we launched in 2010 and is what we deliver ever y day.

    We want you to travel with confidence knowing you are covered by a high quality policy. This is why all Fast Cover policies are under written by the financial strength of insurance giant Allianz.

    This partnership extends to Allianz Global Assistance, one of Australia's leading providers of emergency assistance. If the unexpected should happen whilst you're exploring the world, rest assured that expert assistance is available 24 hours a day, seven days a week.

    About Fast Cover

    Fast Cover Pty Ltd (Fast Cover) ABN 98 143 196 098, Authorised Representative Number 381399 of Level 15, 9 Castlereagh Street, Sydney NSW 2000, telephone 1300 409 322, is an Authorised Representative of Allianz Global Assistance.

    Fast Cover is authorised by Allianz Global Assistance to deal in and provide general advice on travel insurance products underwritten by Allianz.

    Fast Cover acts for Allianz Global Assistance and does not act on your behalf. The distribution of the Combined Financial Services Guide and Product Disclosure Statement by Fast Cover has been authorised by Allianz Global Assistance.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  8. What is a Financial Services Guide (FSG)?

    This Financial Services Guide (FSG) has been designed to help you make an informed decision about the financial services that Allianz Global Assistance and Fast Cover can provide to you. It also contains information about how they and others are remunerated for providing these financial services and how your complaints are dealt with.

    Where they arrange an insurance policy for you, they will give you a Product Disclosure Statement (PDS) when required. The PDS is designed to provide important information on the significant features and benefits of the policy and is designed to assist you in making an informed decision about whether to buy the product. It may consist of more than one document.

    Any advice that is provided to you is general in nature and does not take into account your individual objectives, financial circumstances or needs. Before you make any decisions about the product, you should read the PDS carefully to ensure that it is suitable for you.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  9. Who are Allianz Global Assistance?

    About Allianz Global Assistance Allianz Global Assistance (a trading name of AGA Assistance Australia Pty Ltd ABN 52 097 227 177, AFS Licence No. 245631) of 74 High Street, Toowong, Queensland 4066, telephone 1800 119 862, is an Australian Financial Services Licensee authorised to deal in and provide general advice on general insurance products. Allianz Global Assistance has been authorised by the insurer, Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850, AFS Licence No. 234708 of 2 Market Street, Sydney, New South Wales 2000, telephone 13 26 64, to act on its behalf to deal in and provide general advice and handle and settle claims in relation to travel insurance products underwritten by Allianz.

    Allianz Global Assistance has a binding authority, which means it can enter into, vary or cancel these insurance products and handle and settle claims without reference to Allianz, provided it acts within the binding authority. When providing these services, Allianz Global Assistance acts for Allianz and does not act on your behalf.

    AGA is one of Australia's leading providers of emergency assistance. With a team of 12,768 people working in 34 countries - they can always be close and connected to the people they assist.

    • Specialist team of doctors, registered nurses, case managers and support personnel.
    • Available to help 24 hours a day, seven days a week.
    • More than 500 doctors and medically qualified employees.
    • Supported by an international network of 400,000 high quality, certified service providers and 180 international correspondents.
    • Established global network of over 1600 medical specialists, including air ambulance services.

    We help with:

    • Emergency medical evacuation and repatriation home
    • Assessing and managing your medical care while overseas
    • Providing assistance with travel and accommodation
    • Locating the nearest embassy or consulate Accessing interpreters in non-English speaking hospitals Placing a guarantee of payment for hospital expenses/medical bills
    • Relaying messages to family members and your employer

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  10. What are the Professional Indemnity Insurance Arrangements?

    Allianz Global Assistance and its representatives (including its Authorised Representatives) are covered under professional indemnity insurance that complies with the requirements of section 912B of the Corporations Act. The insurance (subject to its terms and conditions) will continue to cover claims in relation to Allianz Global Assistance's representatives/employees who no longer work for it (but who did at the time of the relevant conduct).

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  11. What happens with the premium that I pay?

    The premium for this travel insurance policy is payable to Allianz as the insurer.

    Fast Cover may receive from Allianz Global Assistance:

    • commission (inclusive of GST) which is calculated as a percentage of the premium you pay for a travel insurance policy issued to you and is only paid if you buy a policy. In some cases Fast Cover is required to apply part of the commission they receive for particular purposes, such as advertising and marketing.
    • a share of profit if Fast Cover meets certain profitability targets agreed with Allianz Global Assistance.

    Allianz Global Assistance is also remunerated by Allianz for providing services on behalf of Allianz. This is a percentage (exclusive of GST) of the premium that you pay for an insurance policy and is only paid if you buy a policy. Employees and representatives of Allianz Global Assistance and Fast Cover receive an annual salary, which may include bonuses and/or other incentives, which can be based on performance or other criteria.

    The above remuneration is included in the premium you pay.

    If you would like more information about the remuneration that Allianz Global Assistance or Fast Cover receives, please ask them. This request should be made within a reasonable time after the FSG is provided to you and before the financial services are provided to you.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  12. How do I make a complaint?

    Should you have a complaint or dispute arising out of this insurance, or our employees, authorised representatives or service providers, please call Allianz Global Assistance on 1300 725 154, or put the complaint in writing and send it to PO Box 162, Toowong, Queensland 4066.

    A dispute may also be referred to the Financial Ombudsman Service (FOS) Australia, which is an independent external dispute resolution body. For more information or to access the FOS process, please call 1800 367 287. Alternatively, you can write to the FOS at GPO Box 3, Melbourne, Victoria 3001. Access to the FOS is free.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  13. What is the Privacy Statement?

    Allianz Global Assistance and Fast Cover are committed to ensuring the privacy and security of your personal information. They adhere to the privacy terms set out in 'Important Matters' in the PDS.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  14. What is a Product Disclosure Statement or PDS?

    A Product Disclosure Statement (PDS) is a document required by the Corporations Act 2001 (Cth) and contains information designed to help you decide whether to buy the policy and to compare it with other products you may be considering.

    This PDS sets out the cover available and the terms and conditions which apply. Please note that any recommendations or opinions in the PDS are of a general nature only and do not take into account your objectives, financial situation or needs.

    The PDS, together with the Certificate of Insurance and any other document we tell you forms part of your policy, make up your contract with Allianz.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  15. How do I find out about my policy and its important terms and conditions?

    To properly understand the policy's significant features, benefits and risks you need to carefully read the PDS for more detail:

    • 'How to Purchase this Policy' (pages 8 to 11) - this contains important information on who can purchase the policy, age limits and the choice of Plans and cover types available to you;
    • The benefit limits provided under each Plan in the 'Table of Benefits' pages 14 to 20, when we will pay a claim under each Policy Section applicable to the cover you choose ('Your Policy Cover' pages 31 to 49) and any endorsements under 'Additional Options' pages 21 to 22 (remember, certain words have special meanings - see 'Words with Special Meanings' pages 5 to 7);
    • 'Important Matters' (pages 26 to 30) - this contains important information on applicable excesses, the period of cover and extensions of cover, the cooling-off period, your Duty of Disclosure (including how the Duty applies to you and what happens if you breach the Duty), our privacy notice and dispute resolution process, Financial Claims Scheme, when you can choose your own doctor, when you should contact Allianz Global Assistance concerning 24 hour medical assistance, overseas hospitalisation or medical evacuation, and more;
    • When we will not pay a claim under each Policy Section applicable to the cover you choose ('Your Policy Cover' pages 31 to 49) and 'General Exclusions Applicable to all Sections' pages 50 to 52 (this restricts the cover and benefits); and
    • 'Claims' (pages 53 to 54 of the PDS for more detail) - this sets out certain obligations that you and we have. If you do not meet them we may refuse to pay a claim.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  16. Who is the Insurer or Underwriter for my policy?

    The policy is underwritten by Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850 AFS Licence No. 234708

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  17. What happens if Fast Cover updates or changes the PDS?

    We may need to update the PDS from time to time if certain changes occur where required and permitted by law. We will issue you with a new PDS or a supplementary PDS to update the relevant information, except in limited cases.

    Where the information is not something that would be materially adverse from the point of view of a reasonable person considering whether to buy this product, Allianz Global Assistance may issue you with notice of this updated information in other forms or keep an internal record of such changes (you can get a paper copy free of charge by calling Fast Cover).

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  18. What is the meaning of 'Appropriate Supervision' in the PDS?

    'Appropriate Supervision' means under the supervision of a person who possesses the necessary skills, qualifications and licensing appropriate for the supervision of the activity being undertaken.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  19. What is the meaning of 'Reasonable' in the PDS?

    'Reasonable' means: * for medical, hospital or dental expenses, the standard level of care given in the country you are in not exceeding the level you would normally receive in Australia; or * for additional travel and accommodation expenses ,a level comparable to those you have booked for the rest of your journey or, as determined by us; or * as determined by the courts of Queensland.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  20. What does 'We', 'Our' and 'Us' mean in the PDS?

    'We', 'Our' and 'Us' means Allianz Australia Insurance Limited.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  21. What does "You" and "Your" mean in the PDS?

    You and "Your" means the person(s) whose name(s) are set out on your Certificate of Insurance, and if you have a Single or Family policy, your dependants.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  22. What are the limitations to my cover?

    Notwithstanding anything contained in this PDS we will not be deemed to provide cover nor will we make any payment or provide any service or benefit to any person or party where providing such cover, payment, service or benefit would contravene or violate any applicable trade or economic sanction or any law or regulation.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  23. What do I do if I need more information about my cover?

    To confirm any policy transaction (if the Certificate of Insurance does not have all the information you require), call us on 1300 409 322.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  24. What jurisdiction does my policy fall under?

    The policy is governed by and construed in accordance with the law of Queensland, Australia and you agree to submit to the exclusive jurisdiction of the courts of Queensland.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  25. What is my duty of disclosure?

    Before you enter into a policy of insurance with us, you have a duty of disclosure under the Insurance Contracts Act 1984. The Act imposes a different duty the first time you enter into a contract of insurance with us to that which applies when you vary, extend or reinstate the contract. This duty of disclosure applies until the contract is entered into (or varied, extended or reinstated as applicable).

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  26. What is my duty of disclosure when I enter into the contract with Fast Cover for the first time?

    When answering our specific questions that are relevant to our decision whether to accept the risk of the insurance and, if so, on what terms, you must be honest and disclose to us anything that you know and that a reasonable person in the circumstances would include in answer to the questions. It is important that you understand that you are answering our questions in this way for yourself and anyone else that you want to be covered by the contract.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  27. What is my duty of disclosure when I need to vary, extend or reinstate the contract with Fast Cover?

    When you vary, extend or reinstate the contract with us, your duty is to disclose every matter that you know, or could reasonably be expected to know, is relevant to our decision whether to accept the risk of the insurance and, if so, on what terms.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  28. What don't I need to tell Fast Cover or AGA?

    Your duty does not require disclosure of any matter:

    • that diminishes the risk to be undertaken by us; or
    • that is of common knowledge; or
    • that we know or, in the ordinary course of business as an insurer, ought to know; or
    • as to which compliance with your duty is waived by us.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  29. What happens if I don't comply with the duty of disclosure?

    If you fail to comply with your duty of disclosure, we may be entitled to reduce our liability under the contract in respect of a claim, cancel the contract or both. If your non-disclosure is fraudulent, we may also have the option of avoiding the contract from its beginning.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  30. What if Allianz Australia Insurance Limited becomes insolvent?

    In the unlikely event Allianz Australia Insurance Limited were to become insolvent and could not meet its obligations under the policy, a person entitled to claim may be entitled to payment under the Financial Claims Scheme. Access to the Scheme is subject to eligibility criteria. More information can be obtained from http://www.fcs.gov.au.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  31. What is the General Insurance Code of Practice?

    We proudly support the General Insurance Code of Practice. The Code sets out the minimum standards of practice in the general insurance industry. For more information on the Code please contact Allianz Global Assistance on 1300 725 154.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  32. What should I do if I have a complaint or dispute in relation to my insurance?

    In this section, 'we', 'our' and 'us' means Allianz and Allianz Global Assistance.

    If you have a complaint or dispute in relation to the insurance, or the services of Allianz Global Assistance or its representatives, please call Allianz Global Assistance on 1300 725 154, or put the complaint in writing and send it to The Dispute Resolution Department, PO Box 162, Toowong, Queensland 4066. Allianz Global Assistance will attempt to resolve the matter in accordance with its Internal Dispute Resolution process. To obtain a copy of our procedures, please contact us.

    A dispute can be referred to the Financial Ombudsman Service (FOS) Australia, subject to its terms of reference. The FOS provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms. The contact details for the FOS are:

    Financial Ombudsman Service (FOS) Australia

    GPO Box 3, Melbourne VIC 3001

    Phone: 1800 367 287

    Fax: (03) 9613 6399

    Website: www.fos.org.au

    Email: info@fos.org.au

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  33. What is your privacy policy?

    Privacy notice

    To arrange and manage your travel insurance, we (in the Privacy Notice 'we', 'our' and 'us' includes AGA Assistance Australia Pty Ltd trading as Allianz Global Assistance and its duly authorised representatives) collect personal information including sensitive information from you and those authorised by you such as your family members, travelling companions, your doctors, hospitals, as well as from others we consider necessary including our agents.

    Any personal information provided to us is used by us to evaluate and arrange your travel insurance. We also use it to administer and provide the insurance services and manage your and our rights and obligations in relation to those insurance services, including managing, processing and investigating claims.

    We may also collect, use and disclose it for product development, marketing, conducting customer research and analytics in relation to all of our products and services, IT systems maintenance and development, recovery against third parties and for other purposes with your consent or where authorised by law.

    This personal information may be disclosed to third parties involved in the above process, such as travel agents and consultants, travel insurance providers and intermediaries, authorised representatives, reinsurers, claims handlers and investigators, cost containment providers, medical and health service providers, overseas data storage and data handling providers, legal and other professional advisers, your agents and our related and group companies including Allianz. Some of these third parties may be located in other countries such as Thailand, France and India. You agree that while those parties will often be subject to confidentiality or privacy obligations, they may not always follow the particular requirements of Australian privacy laws.

    Unless you opt out, we may contact you on an ongoing basis by telephone, mail, electronic messages (including email), online and via other means with promotional material and offers of products or services that we consider may be relevant and of interest to you (including financial and insurance products and roadside assistance services). If you do not want to receive such offers from us (including product or service offerings from us on behalf of our agents, intermediaries and/or our business partners) or do not want us to disclose your personal information to our related and group companies and business partners for marketing purposes, you can opt out at any time by calling us on 1800 023 767.

    When you provide personal information about other individuals, we and our agents rely on you to have made or make them aware:

    • that you will or may provide their personal information to us;
    • of the types of third parties to whom the personal information may be provided to;
    • of the relevant purposes we and the third parties we will disclose it to will use it for; and
    • of how they can access it; and
    • of the other matters in this Privacy Notice.

    We rely on you to have obtained their consent on these matters. If you do not, you must tell us before you provide the relevant information.

    You can seek access to and correct your personal information by contacting us. You may not access or correct personal information of others unless you have been authorised by their express consent or otherwise under law, or unless they are your dependants under 16 years of age.

    If you have a complaint about your privacy, please contact: Privacy Officer, Allianz Global Assistance, PO Box 162, Toowong, QLD 4066 or you can contact the Privacy Commissioner at the Office of The Australian Information Commissioner, GPO Box 2999, Canberra, ACT 2601.

    For more information about our handling of personal information, including further details about access, correction and complaints, please see our privacy policy available on request or via www.allianz-assistance.com.au.

    If you do not agree to the above or will not provide us with personal information, we may not be able to provide you with our services or products or may not be able to process your application nor issue you with a policy. In cases where we do not agree to give you access to some personal information, we will give you reasons why.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  34. I'm a business traveller - how does GST affect my claim?

    If you are entitled to claim an input tax credit in respect of a cost for which a claim is made, or would be entitled to an input tax credit if you were to incur the relevant cost (i.e. in replacing a lost or stolen item), the amount we would otherwise pay will be reduced by the amount of that input tax credit.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  35. Do I need to tell you the amount of the input tax credit for my policy?

    If you are entitled to claim an input tax credit in respect of your premium, you must inform us of the amount of that input tax credit (as a percentage) at the time you first make a claim. If you fail to do so, you may have a liability for GST if we pay you an amount under the policy. Note that input Tax Credit is applicable for travel within Australia only.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  36. How do I report Fraud?

    Insurance fraud places additional costs on honest policyholders. Fraudulent claims force insurance premiums to rise. We encourage the community to assist in the prevention of insurance fraud.

    You can help by reporting insurance fraud by calling Allianz Global Assistance on 1800 453 937. All information will be treated as confidential and protected to the full extent under law.

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

  37. What are the Emergency Assistance Contact numbers?

    Australia 1800 010 075

    Canada 1800 214 5514

    China (North) 10 800 610 0434

    China (South) 10 800 261 1323

    France 0800 905 823

    Germany 0800 182 7635

    Greece 0080 0611 4107

    Hong Kong 800 900 389

    India 0008 006 101 108

    Indonesia 0018 036 1098

    Italy 800 787 451

    Japan 0066 3386 1052

    Malaysia 1 800 81 5102

    Netherlands 0800 023 2683

    New Zealand 0800 778 103

    Singapore 800 6162 187

    Spain 900 996 115

    Switzerland 0800 561 361

    Thailand 001 8006 121 082

    United Kingdom 08000 289 270

    United States 1866 844 4085

    For all other countries, call reverse charge +61 7 3305 7499

    Was this answer helpful?

    Yes
    No

    Thanks, glad we could help.

    We're sorry to hear that. What could we have done better?


    Thanks for your feedback.

Still have questions?

Ask us

Submit online

Call us

1300 409 322

Email us

info@fastcover.com.au

Travel Alerts

Before you purchase your policy and before you travel, read the latest travel alerts that may effect your travel.

Travel Guides

We’ve put together a series of country and city guides to help you with your travel plans.

Travel Suitcase

Be inspired and come along for the ride as we bring you the world before your experience it for yourself.

Need a hand?

1300 409 322
enquiries@fastcover.com.au
Fax: (02) 8252 4710

?