Making a Claim

A Fast Cover Travel Insurance policy protects you against a range of possible hardships. If you suffer a claim event during your travel, you must provide us with notice of your claim as soon as possible.

How do I make a claim?

If you have a claim to make, then you can submit your claim online directly through our claims web site, or if you prefer you can download a claim form, fill it out and send it to us. You must submit your completed claims form, with all necessary supporting documentation within 30 days of your return to Australia.

If you require assistance completing your claim, or have any questions, you can call our friendly claims department on 1300 725 154.

What should I do when an incident occurs?

In the event of an incident, you should follow the guidelines below:
1. For medical, hospitals or dental claims contact our Client Services Department as soon as practically possible.

2. For damage or loss of your personal effects or luggage, report the incident to the local authorities, and obtain a copy of the report.

3. Submit a completed claims forms within 30 days of your return.

What documents do I need to supply?

When you submit your claim, you will need to provide certain documents for us to be able to process and assess your claim.

1. A completed claim form – Download a claim form.

2. For medical claims, you will need original medical accounts and receipts.

3. For loss of personal items, you will need a police report and proof of ownership.

Call our claims department on 1300 725 154 if you have any questions.