Benefit 16: Travel Delay Expenses

This benefit reimburses You for additional expenses You incur, because Your pre-booked Carrier is cancelled and rescheduled, or delayed due to circumstances as explained below.

Important Cover Conditions

Cover under this benefit is subject to the following conditions:

• This benefit is only available on Our Comprehensive, Snow Sports Plus, Domestic Plus and Frequent Traveller Saver Policies. You may be eligible to claim under Benefit 5: Trip Cancellation Expenses, or Benefit 6: Trip Disruption Expenses or this benefit, but You may not claim under more than one benefit for the same event.

We will pay

• Up to the limits set out in the Benefit Summary above, to reimburse up to $200 for each traveller (excluding Dependants travelling with their parents or grandparents on Single or Family Policies) listed on the Certificate of insurance for the reasonable additional meals and accommodation expenses if during Your Trip, Your pre-booked Carrier has been cancelled and rescheduled, or delayed and the rescheduled departure time or delay is for at least 6 hours from the time Your Carrier was scheduled to depart, due to circumstances outside Your control.
• Up to the limits set out in the Benefit Summary above, to reimburse up to $200 for each traveller (excluding Dependants travelling with their parents or grandparents on Single or Family Policies) listed on the Certificate of insurance for each subsequent full 24-hour period beyond the initial 6-hour delay from the time Your Carrier was scheduled to depart until Your rescheduled departure time.

We will not pay

• If the cancellation and rescheduling, or delay to Your Trip Arises from:
  • The Financial collapse of any travel agent, airline or other Carrier, tour or accommodation provider; or
  • An act or threat of Terrorism.
• If You can claim Your additional meals and accommodation expenses from anyone else.
• If You have not checked in for Your Trip at or before the recommended time.
• If You did not get a written statement from the appropriate transport company or authority confirming the reason for the cancellation and rescheduling or delay, and how long it lasted.
• For any claims related to COVID-19.
• For more than the applicable limits set out in the Benefit Summary above.

Please also read General Exclusions that apply to all benefits.