The following information concerns the financial collapse and subsequent grounding of all Air Australia flights effective 17 February 2012. This applies to travel insurance policies issued on or before 16 February 2012.

We will be providing cover for reasonable costs to customers impacted by the financial collapse of Air Australia.

What do you need to know about your policy?

If you are currently travelling:

• If you have started your journey and your flight is cancelled due to the financial collapse, you may claim for reasonable additional food, accommodation and travel expenses.

• Limits apply under your policy, and for full details you should refer to the Product Disclosure Statement you received when you purchased your travel insurance.

• There is no provision to claim under your policy for cancellation or rearrangement expenses for the utilised portions of your travel arrangements.

If you have not yet departed:

• If you have not yet departed, we recommend you contact your travel agent or travel provider regarding the best and most cost-effective option in altering or cancelling your trip. There may be options available to you in this instance with other airline providers.

• For any other outstanding expenses you will need to submit a claim for assessment.

• All travel insurance policies provide cover for unforeseen and unexpected circumstances. Due to the extensive media coverage, there is no provision to claim for any expenses relating to the cancellation of flights for policies issued on or after 17 February 2012.

What next steps should you take?

• You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible. Re-arrangements to your journey should be consistent with the type and standard of arrangements you originally made.

• Please submit your travel insurance claim with relevant supporting documentation.

• You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

• Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

• Finally, to help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website www.smarttraveller.gov.au.

Contact us

• If you have any questions or queries, please contact us on 1300 409 322

• We will publish this and any updated travel insurance advisories on our website: www.fastcover.com.au