Emergency Contact

Wherever you are in the world, our Emergency Assistance Team is here waiting 24/7 to help you when you need us most.

24 Hour Emergency Assistance

In Australia
02 8320 7999

+61 2 8320 7999

24 Hour Emergency Assistance Email

Email the Emergency Assistance team directly using


This email address is monitored 24 hours a day, 7 days a week.

What is an emergency situation?

  • You are in a hospital
  • You are being treated as a hospital outpatient and the total cost of treatment will exceed $2000
  • You are receiving any medical treatment whatsoever in the United States of America
  • Your medical bill will be over $2000 and you need assistance paying the bill or require a payment guarantee
  • You are seriously ill or injured
  • You need medical assistance
  • You have been involved in a motor vehicle accident
  • You have been robbed or assaulted and need assistance
  • Your flight has been cancelled and you are stranded


What should I do if I have an emergency situation?

  • Contact your 24/7 Emergency Assistance Team as soon as practically possible.
  • Help us help you, please be prepared with:
  1. Your travel insurance policy number.
  2. A phone number we will be able to call you back on.
  3. A description of what has occurred and what you need.
  4. If you are ill or injured, a list and details of the medical treatments you have received. 


What should I do in a non-emergency situation?

  • If your claim will be less than $2000 and you have NOT received medical treatment in the United States of America and you require no further assistance, you can simply submit a claim at your convenience.
  • For damage, loss or theft of your personal effects or luggage, report the incident to a relevant authority within 24 hours (police, hotel, airline, cruise company, tour guide etc) and obtain a copy of the report.
  • Submit your claim within 30 days of your return.