Make a Travel Insurance Claim | Fast Cover

Make a Travel Insurance Claim

We hope you had an enjoyable and safe trip! If something unexpected happened, we've made it simple for you to submit your claim.

IF your Policy was purchased
BEFORE the 21st May 2017

IF your Policy Number starts with
FST

THEN your Policy is Underwritten by

See below
IF your Policy was purchased
ON OR AFTER the 21st May 2017

IF your Policy Number starts with
FCH

THEN your Policy is Underwritten by

See below

How can I make a claim?

Submit your claim online

OR

Download a Claim Form

Email the completed form to claims@fastcover.com.au or post it to:

Fast Cover Travel Claims
PO Box 162
Toowong QLD 4066

OR

Call 1300 409 322

The Claims Team will assist you through the fast and simple claims process.

What documents do I need to supply with my claim?

To make the claims process fast and simple, the Claims team will assess if your claim can be processed right then and there on the phone or let you know the next steps to complete your claim, including any documentation that may be required.

Each type of travel insurance claim you make may require different supporting documentation, for example:

  • Medical reports
  • Invoices
  • Purchase receipts
  • Police reports
  • Written statements
  • Photographs

24 Hour Emergency Assistance Numbers

For all other countries, call reverse charge +61 7 3305 7499

24 Hour Emergency Assistance Email

Email the Emergency Assistance team directly using
medical@allianz-assistance.com.au.

This email address is monitored 24 hours a day, 7 days a week.

How can I make a claim?

Submit your claim online

OR

Download a Claim Form

Download a Medical Authority Form

Download a Fast Cover Medical Certificate

Email the completed forms to claims-fch@fastcover.com.au or post to:

Fast Cover Claims
Locked Bag 2010
St Leonards NSW 1590

OR


Call 1300 409 322

The Claims Team will assist you through the fast and simple claims process.

What documents do I need to supply with my claim?

To make the claims process fast and simple, the Claims team will assess if your claim can be processed right then and there on the phone or let you know the next steps to complete your claim, including any documentation that may be required.

Each type of travel insurance claim you make may require different supporting documentation, for example:

  • Medical reports
  • medical certificate completed by your doctor
  • Invoices
  • Purchase receipts
  • Police reports
  • Written statements
  • Photographs

24 Hour Emergency Assistance Numbers

24 Hour Emergency Assistance Email

Email the Emergency Assistance team directly using
emergency@fastcover-assist.com.au.

This email address is monitored 24 hours a day, 7 days a week.

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