Make a Travel Insurance Claim | Fast Cover

Make a Travel Insurance Claim

We hope you had an enjoyable and safe trip! If something unexpected happened, we've made it simple for you to submit your claim.

Submit a claim online or call 1300 409 322

How can I make a claim?

Submit your claim online


Download a claim form

Complete and email to or fax to (07) 3305 7016 or post to:

Fast Cover Travel Claims
PO Box 162
Toowong QLD 4066


Call 1300 409 322

The Claims Team will assist you through the fast and simple claims process.


What documents do I need to supply?

To make the claims process fast and simple, when you call the Claims Team, they will assess if your claim can be processed right then and there on the phone or let you know the next steps to complete your claim, including any documentation that may be required.

Each type of travel insurance claim you make may require different supporting documentation, for example:

  • medical reports
  • invoices
  • purchase receipts
  • police reports

24 Hour Emergency Assistance Numbers

For all other countries, call reverse charge +61 7 3305 7499

24 Hour Emergency Assistance Email

Email the Emergency Assistance team directly using

This email address is monitored 24 hours a day, 7 days a week.

Need a hand?

1300 409 322
Fax: (02) 8252 4710