Make a Travel Insurance Claim

We hope you had an enjoyable and safe trip! If something unexpected happened, we've made it simple for you to submit your claim.

How can I make a claim?



The easiest and fastest way to submit a claim - simply log in with your policy number and email address to submit your claim online.

Make a Claim

If your policy was purchased before the 21st May 2017? Submit your claim here

Email / Fax / Post

Download and complete the relevant claim forms and send them to our Claims Team.

Medical Claims





02 8883 7002



Fast Cover Claims
Locked Bag 2010
St Leonards NSW 1590



Call 1300 409 322 and our Claims Team will assist you through the fast and simple claims process

What documents do I need to supply with my claim?

To make the claims process fast and simple, the Claims team will assess if your claim can be processed right then and there on the phone, or let you know the next steps to complete your claim, including any documentation that may be required.

Each type of travel insurance claim you make may require different supporting documentation, for example:

  • Medical reports
  • A medical certificate completed by your doctor
  • Invoices
  • Purchase receipts
  • Police reports
  • Written statements
  • Photographs


24 Hour Emergency Assistance

In Australia
02 8320 7999

+61 2 8320 7999

24 Hour Emergency Assistance Email

Email the Emergency Assistance team directly using

This email address is monitored 24 hours a day, 7 days a week.