After I put a claim in, will I need to do anything else?

Once you’ve submitted your claim, the claims team may sometimes need further information or your cooperation to finalise it. We may recover money from another person or organisation in relation to the expenses we pay under your policy, you’ll need to do everything reasonably possible to help us with that process. This could include assisting in legal proceedings if required.

If you know of any third party (such as an airline, tour provider, or another insurer) from whom money could be recovered, you must let us know. This helps ensure claims are handled fairly and efficiently.