Making a claim with us is simple. The quickest way is to lodge it online at fastcover.com.au/claims. You can also email our Claims team at claims@fastcover.com.au or give us a call on 1300 409 322 (option 3) We’re here Monday to Friday, 9am–5pm AEST. 

If you need medical, hospital, or dental help while you’re away, please get in touch straight away so we can assist with your care and confirm any pre-approved expenses. 

For loss or theft of your luggage and personal effects make sure you report it to the police as soon as practicable, but preferably within 24 hours and ask for a written report. 

For damage or misplacement of your luggage and personal effects caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official as soon as practicable, but preferably within 24 hours of discovering the loss and obtain a written report, including any offer of settlement that they may make. 

To support your claim, you may be asked to provide documents such as receipts, police reports, or medical records. Depending on the situation, we may repair, replace, or reimburse you for the item’s value (minus depreciation). Payments are made in Australian dollars to your nominated bank account. The rate of currency exchange that will apply is the rate on the date You incurred the expense or suffered the loss, as applicable. 

Every claim is assessed individually on case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions of your policy. Check the PDS so you know exactly what’s covered before you travel. 

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