Bali - Indonesia - Ash Cloud

Important travel insurance information for Fast Cover travellers about this event, which became a known event at 12am AEDT 11/11/2024. A travel alert was issued at 11am on 13 November 2024 by Fast Cover.

Bali - Indonesia - Ash Cloud

Since Sunday 10 November, Indonesia’s Mount Lewotobi Laki-Laki Volcano has erupted several times, which has led to flight delays and cancellations in Bali and Indonesia. Qantas, Virgin and Jetstar have all be impacted since Tuesday night, 13 November.

What you should do

  1. Follow local government and media advice.

  2. Contact your airline, cruise company, travel agent, booking provider etc as they should be able to provide immediate help with rescheduling or providing you with your options.

  3. Check Smartraveller website and Facebook.

  4. Do you need to submit a claim for this event?

 5. Question or enquiries?

6. If you are overseas and need emergency medical help, contact our Emergency Assistance team. 

7. 24-hour Australian Government Consular Assistance for travellers overseas: 

Am I covered for this event?

If you purchased your policy prior to 12AM on 11 November 2024 there is potential coverage on your policy, check your Certificate of Insurance for your level of cover and the PDS for policy terms and conditions. You can download your Certificate and PDS by logging into your policy.

If you purchased your policy after 12AM on 11 November 2024, you may not be covered for this event. However, you can submit a claim for assessment and we will assess the claim based on the policy terms and conditions.

 

How do I make a claim?

Contact your airline, cruise company, tour company, travel agent or travel provider for help rescheduling or alternative travel arrangements if you are currently travelling.

Before you submit a claim, contact your airline, cruise company, tour company, travel agent or travel provider and request a refund, credit or compensation. 

Request and keep your receipts and any other supporting documentation e.g. travel provider cancellation emails/letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts. 

Take measures to act in a responsible way to protect yourself and do everything you can to reasonably reduce your loss as much as possible. 

General Advice

For details about what your policy covers, please refer to your PDS. Policy terms, conditions, limits, sub limits and exclusions may apply under your policy. 

We will assess all claims in accordance with your PDS and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. 

 

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^ Price as at 27/10/2024 compared to the price calculated today for this policy.

* See Product Disclosure Statement for full terms and conditions and exclusions and limits that apply.