The following information concerns those affected by volcanic activity in Indonesia, including the eruption of Mt Kelud and the ongoing activity at Mt Sinabung. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

If you are currently travelling:

• If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to the volcanic activity, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.

• Limits, conditions and exclusions apply under your policy.

If you have not yet departed:

• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the volcanic activity and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey.

• We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

What next steps should you take?

• You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible.

• You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

• Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

• To help Australians avoid difficulties overseas, the DFAT maintains travel advisories via its website www.smarttraveller.gov.au.

Contact us

If you have any questions or queries, please contact us on 1300 409 322