Tropical Cyclone Josie, Fiji, April 2018

Important travel insurance information for Fast Cover policies underwritten by Hollard.

The below information was issued on 03 April 2018 and applies to Fast Cover travel insurance policies underwritten by Hollard.

Cyclone Josie made landfall in Fiji on 2 April 2018, causing significant flooding in Nadi and across Viti Levu. The Fiji Meteorological Service have applied strong wind warnings for the rest of the country with heavy rain warnings still in place.

If you are in Fiji and need emergency medical assistance call us on +61 2 8320 7999 or email us at emergency@fastcover-assist.com.au

Local media are advising that five people have been confirmed dead in the floodwaters.  Fiji Airways have cancelled several flights and further delays can be expected. Please view your flight provider’s website for their updates.

If you need assistance or advice, contact our 24 hour Emergency Assistance team on the numbers listed on our website or on your certificate of insurance.

DFAT are advising travellers to avoid the area and follow local instructions. Please stay up to date with the advice issued on the Smart Traveller website.

Policy Coverage

The below information was issued on 3 April 2018 and applies to your travel insurance policy with Fast Cover, underwritten by Hollard.

For policies issued from prior to 10:57am AEDT 2 April 2018 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 10:57am AEDT 2 April 2018 there is no cover for any claims arising from this event.

How does this affect me?

There is provision for cover under the following benefits of the policy subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions:

• Benefit 5 – Trip Cancellation Expenses
• Benefit 6 – Trip Disruption Expenses
• Benefit 16 – Travel Delay Expenses
• Benefit 17 – Alternative Transport Expenses

Tips:

• If you are claiming additional expenses, make sure you keep a copy of all your receipts.
• If your travel was cancelled or delayed by a transport provider, you may be able to claim some of your meal and accommodation costs through them. Please check the terms and conditions of your transport provider’s ticket, and keep a copy of all their communication with you.
• The Fast Cover PDS gives you all the information you need to make a travel claim. You can find a copy of the PDS at www.fastcover.com.au/pds

Select from the options below to find the information for your current situation:

How do I make a claim?

If you need to make a claim, you can submit your claim in one of several ways:

• Online: Visit our Claims page for for information.
• Phone: 1300 409 322 and select the option to speak to the claims team.
• Email: claims-fch@fastcover.com.au

We assess all claims in accordance with the Product Disclosure Statement and your Certificate of Insurance. Each claim is assessed individually and cover will depend on the type of policy you purchased and your particular circumstances.

Making a claim

If you don’t need emergency assistance, you can make a claim online at fastcover.com.au/claims,  or when you get back home. Contact us at claims-fch@fastcover.com.au or on 1300 409 322.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.
• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

Policy benefits and exclusions for terrorism-related events

Please note that there are there are some General Exclusions for claims that arise from or are related to a threat or act of terrorism.

See the table below for further details:

*Limits, conditions and exclusions may apply under your policy. Please refer to your Certificate of Insurance and the Product Disclosure Statement for more information about each benefit and any conditions which may apply.

General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Questions?

If you have any questions or need help with your travel insurance, please:

• Visit: Frequently Asked Questions
• Phone: 1300 409 302
• Email: info@fastcover.com.au

Useful Links for Travellers

• Australian Government 24 Hour Consular Assistance
• Australian Government Bureau of Meteorology
• World Health Organisation
• World Meteorological Organisation
• BBC World News

For regular updates, download the Smartraveller app and register your travel itinerary with Smart Traveller.

For new or existing claim or policy enquiries, please contact us on 1300 409 322 or info@fastcover.com.au between 9am and 6pm (AEST) Monday to Friday.