Access 24/7 emergency medical assistance when you need it most

If you need to contact the team, our Emergency Assistance team is here for you 24/7. You can reach us anytime: 

• Within Australia: 02 8320 7999 
• From Overseas: +61 2 8320 7999 
• By Email: emergency@fastcover.com.au 

Our email is monitored around the clock, so you’ll always have someone ready to help 

The worldwide 24/7 Emergency Assistance team is available anytime, anywhere, to provide support if something goes wrong on your trip. Depending on your situation, the team may be able to assist with: 

• Medical problems and finding the nearest medical facilities 
• Approving and or bringing you home if it is medically necessary 
• Locating embassies and consulates 
• Liaising with your family, friends, or work colleagues if necessary  
• If you are hospitalised, you (or someone travelling with you) should contact the team as soon as possible. If you are being treated as an outpatient and the total cost of treatment is expected to exceed $2,000, you must also contact the team. 

You are free to choose your own doctor, or the team can appoint an approved medical practitioner for you, unless treatment falls under a Reciprocal Health Agreement. However, if you do not contact the team when it is reasonably possible to do so, they may not be able to approve or pay expenses such as evacuations or airfares that have not been arranged through them. 

You must, however, advise us of your admittance to hospital or your early return to Australia based on written medical advice. If you do not get the medical treatment you expect, we can assist you, however we and the agents of the insurer, may not be able to help you for any problems that result from you choosing your own medical practitioner. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel. 

If you’re unable to call, you can email emergency@fastcover.com.au. The Emergency Assistance team will reply and reach out to you as soon as they can to provide support. 

Yes, even if the Emergency Assistance team has been in touch about your incident, you’ll still need to complete a claim form. This is because the Claims team requires documentation to properly assess your claim. 

• If you already have a Claim Number: Include it on your claim form. 
• If you don’t have a Claim Number yet: Use your policy number instead, and the Claims team will issue you one once they receive your claim. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel. 

Yes, you can submit your claim online using the claim number provided by the Emergency Assistance team. This will allow the Claims team to review and assess your claim. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel. 

The Emergency Assistance number is not toll free. However, if you are calling in relation to an event that is covered under your policy, you can be reimbursed for the cost of the call as part of your claim. 

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel. 

In some circumstances, Fast Cover’s team may be able to coordinate approved medical evacuation or repatriation if you must be transported to the nearest hospital for emergency medical treatment or be brought back to Australia with appropriate medical supervision. The medical transfer, evacuation or repatriation must first be approved by Fast Cover.

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply to all policies. Make sure you consider the PDS and TMD at fastcover.com.au prior to deciding whether travel insurance is right for you and which policy is right for you and your individual needs.

For Fast Cover’s Emergency Assistance, 24/7 means support is available around the clock for assistance with overseas medical emergencies. The assistance provided will depend on the situation and policy terms and conditions.

To help us, if possible, please be prepared with: 

• Your travel insurance policy number 
• A phone number we will be able to call you back on 
• A description of what has occurred and what you need 
• If you are ill or injured, a list and details of the medical treatments you have received