Fast Cover makes travel insurance claims fast and simple

To get an update on your claim, email claims@fastcover.com.au with your claim number in the subject line, or call the Claims team on 1300 409 322 and press 3.  

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel. 

Claims are generally processed within 10 working days once we have received your completed claim form and all required supporting documents.

If further information is needed, the Claims team will contact you within the 10 working days of claim lodgement to let you know what else is required.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.

Once you’ve submitted your claim, the claims team may sometimes need further information or your cooperation to finalise it. We may recover money from another person or organisation in relation to the expenses we pay under your policy, you’ll need to do everything reasonably possible to help us with that process. This could include assisting in legal proceedings if required.

If you know of any third party (such as an airline, tour provider, or another insurer) from whom money could be recovered, you must let us know. This helps ensure claims are handled fairly and efficiently.

No, you don’t need to wait until you’re back home. You can submit a claim while you’re still overseas or once you’ve returned to Australia. 

If you’re overseas, our claims consultants can email claim forms to you, but you’ll still need to send in copies of your supporting documents (like receipts) by post. Where required, our claims team may request for the original versions of your supporting documents.  A simpler option is to submit an online claim anytime through our claims page.  

Keep in mind that an excess may apply to each claimable event. This means the excess will be deducted from your total claim amount, which reduces the final payout.

The Fast Cover Claims team is experienced in handling a wide range of claims and is committed to making the process as smooth as possible. Once you have submitted your completed claim form with all the required documents, the team will usually assess it within 10 business days.

Every claim is carefully reviewed using the information you provide. To help avoid delays, it’s important to answer all questions on the claim form thoroughly and include supporting documents such as receipts, reports, or confirmations. If more details are needed, the Claims team will be in touch to request them, which may extend the processing time.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.

You can lodge a travel insurance claim online through the Fast Cover claims page https://fastcover.com.au/claims.

The process is designed to be simple and convenient, allowing you to submit your details and upload your supporting documents from anywhere in the world with an internet connection.

Once your claim is lodged, the Claims team will review the information you have provided and may request further documents if needed to assess your case.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.

The Fast Cover Claims team is available to assist during business hours. You can contact the claims hotline from 9:00am to 5:00pm, Monday to Friday (Sydney time). Outside these hours, you can still email your claim documents or questions to laims@fastcover.com.au">claims@fastcover.com.au, and the team will review them once they’re back in office.

This schedule means that if you’re travelling overseas, you’ll need to be mindful of the time difference when calling from another country.

You can submit your travel insurance claim paperwork in the way that works best for you. The quickest and easiest option is to email your completed form and supporting documents directly to laims@fastcover.com.au">claims@fastcover.com.au.

If you prefer to post your paperwork, you can mail copies of them to:

Fast Cover Claims
PO Box R1384
Royal Exchange NSW 1225

Whichever option you choose, make sure you keep a copy of your documents for your own records.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.

Once your completed claim form and all the necessary documents have been received, the Fast Cover claims team will review your case. In most situations, your claim will be assessed within 10 business days.

If further information is required, you will be notified in writing within the same timeframe. This could include requests for additional documents, receipts, or confirmation of details to help finalise the claim. Depending on the information required, this may increase the 10 business day period.

Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.

If you’re not satisfied with the outcome of your claim, we’ll do our best to work with you to resolve the issue. There is a formal process you can follow: 

Stage 1: Contact us 

Inform us of your complaint via phone, email or post. We will acknowledge when we receive your complaint and do our best to resolve it to your satisfaction within 10 business days. If we cannot resolve your complaint within 10 business days, we will provide you with an update every 10 business days, unless you agree to a different timeframe. 

Fast Cover Travel Insurance  

Phone: 1300 409 322  

Email: info@fastcover.com.au 

Post: PO Box R1384, Royal Exchange NSW 1225  

Stage 2: Complaint Review 

If we cannot resolve your complaint to your satisfaction, we will escalate your complaint to Lloyds Australia. A final decision will be provided to you within 30 days of the date you first made the complaint. If a decision cannot be made within this timeframe, you will be contacted in writing before the deadline with the reason for the delay. You will also be informed of your right to take your complaint to the Australian Financial Complaints Authority (AFCA) and how to do so. 

Lloyd’s Australia Limited  

Phone: 02 8298 0783  

Email: idraustralia@lloyds.com 

Post: PO Box R1745, Royal Exchange NSW 1225   

Stage 3: External review 

If you’re still unhappy with our decision, or if we haven’t responded within 30 days, you can escalate your complaint to the Australian Financial Complaints Authority (AFCA). This is a free and independent service: 

• Website: www.afca.org.au 
• Email: info@afca.org.au 
• Phone: 1800 931 678 

AFCA’s decision is binding on us, but not on you. You also retain the right to seek legal assistance if you wish.