Fast Cover offers a 25-day money back guarantee

We are flexible when it comes to cancelling your Fast Cover Travel Insurance policy, provided you meet the cancellation terms and conditions of your policy. We offer a 25-day Cooling-Off Period from the date of policy purchase, which allows you to cancel your policy and receive a full refund, provided you meet the cancellation conditions outlined in the Product Disclosure Statement. To receive a full refund on your Travel Insurance during the Cooling-Off Period, you must meet the following conditions: 

• You have not started your trip, and 
• Have not exercised any rights under the policy (e.g. you have not made a claim or used your policy to obtain a visa). 
• You have not and do not intend to make a claim under the policy.

If you meet the Cooling-Off Period conditions, you may request to cancel your policy and receive a full refund. If you do not meet the Cooling-Off Period conditions but still wish to cancel, you can request cancellation at any time, and a refund may be available depending on your circumstance and Fast Cover Travel Insurance policy terms.

You can cancel or amend your policy by visiting our website and logging in to your policy at www.fastcover.com.au/your-policy. Alternatively, you can contact our Customer Service Team via email at info@fastcover.com.au or by phone at 1300 409 322. 

If you have purchased the wrong policy, selected the incorrect destination, or need to make other changes, you may not need to cancel your policy. Contact our team for assistance in making changes. If you are eligible for a refund, your request will be processed immediately, but please allow 2-3 business days for the refund to appear in your bank statement. 

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs. 

Any advice is general advice only and does not take into account your individual objectives, financial situation, or needs. Please consider the PDS before making any decisions regarding the purchase of travel insurance. 

We are flexible when it comes to cancelling your Fast Cover travel insurance policy provided you meet the cancellation terms and conditions of your policy.  The following are some of the key points you need to know about cancelling your travel insurance policy: 

You have a 25-day cooling-off period from the purchase date of your policy (as shown in your Certificate of Insurance). During this period, you can cancel your policy and receive a full refund, provided: 

• You have not started your trip, 
• You have not made a claim, or 
• exercised any rights under the policy. 

You may cancel the policy simply by contacting us and we will give you a full refund. 

Cancellation and Refunds 

If you decide to cancel your policy outside of the 25-day cooling-off period, you may be eligible for a partial refund. How much you are refunded if you cancel your policy depends on when you cancel and what type of policy you have, as described below. 

* Special cancellation rules apply if your trip is affected by COVID-19. 

COVID-19 Cancellations 

If you are unable to start your trip due to a reason related to COVID-19 that is not covered by your policy, you can change your travel dates or cancel your policy at any time for a full refund provided you have not made a claim for some other reason. 

Should your circumstances not fit neatly into the scenarios we’ve outlined, you’re welcome to email info@fastcover.com.au or call us on 1300 409 322 to discuss what we may be able to do assist you.  

As each individual’s circumstances are different, we will assess each claim on a case-by-case basis in accordance with your specific circumstances, policy terms, and Certificate of Insurance. 

Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs. 

If you no longer wish to travel due to the COVID-19 pandemic and need to cancel your travel insurance policy, your options will depend on when you purchased the policy and whether your trip has started. 

• If you are within the 25-day cooling-off period and your trip has not yet begun, you can generally cancel your policy and receive a full refund of your premium. 
• If the cooling-off period has passed, but your trip has not yet started, you may still be able to make changes to the departure and return dates of your policy if your travel plans are postponed. Any premium differences will be adjusted depending on your new trip details. 
• If your trip has already commenced or if you have made a claim or intend to make a claim or have exercised any of your rights under policy such as using your travel insurance policy to obtain a visa or enter into a country, the policy cannot be cancelled for a refund. 

It’s important to note that travel insurance does not provide cover for every COVID-19 situation, and there is no cover for cancellation simply because of general concerns about the pandemic or government travel restrictions. 

Every request and claim is reviewed individually on a case-by-case basis and will only be approved if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before making any decisions.