Allianz Travel Insurance

Fast Cover travel insurance launched in 2010 with Allianz as their underwriter. Allianz Global Assistance was the underwriter of all policies, provided specialist emergency medical assistance, managed and settled claims for all travellers who purchased a policy with Fast Cover travel insurance until 20^th May 2017. From 21^st May 2017, Fast Cover travel insurance changed their underwriter to the Hollard Insurance Company who now underwrite all policies and manage the assessment and payment of all claims on their behalf.

The Allianz story

A multinational insurance company with a history spanning over 120 years. Allianz was founded in Berlin, Germany in 1890 and was originally a transport and accident insurer.

Allianz was launched in Australia in 1983 as Worldcare, joined the Allianz group under the name of Mondial Assistance in 2001, and later rebranded to Allianz Global Assistance. In 2017, they joined with their sister companies Global Automotive and Allianz Worldwide to become known as Allianz Partners.

Allianz Partners provides assistance services worldwide and has 16,097 employees in 35 countries. These employees together manage over 40 million cases per year and use 70 languages!

Who owns Allianz travel insurance?

Allianz Partners is 100% owned by Allianz SE. Allianz SE is based in Munich, Germany and is the world’s largest diversified insurance company. Together with its subsidiaries, Allianz SE’s products and services include insurance and financial products, as well as advisory services.

What does Allianz travel insurance cover?

Allianz travel insurance provides travellers with different types of insurance for their travel:

International travel insurance
Annual travel insurance
Comprehensive travel insurance
Standard travel insurance
Basic travel insurance
Domestic travel insurance

What are Allianz travel insurance pre-existing conditions?

Allianz’s travel insurance policies have a list of pre-existing medical conditions which they may be able to cover you for. You can view the list of Allianz’s travel insurance pre-existing medical conditions in their Product Disclosure Statement.

If you have a pre-existing medical condition which is not on the Allianz travel health insurance list, and wish to be covered for the pre-existing medical condition, you may still get cover for it from a number of insurers who can screen for pre-existing medical conditions.

Where can I view my Allianz underwritten policy PDS?

If you had a policy with Fast Cover which was underwritten by Allianz, you can download and view the relevant Product Disclosure Statement if you wish to find out more about your policy benefits.

Policy Purchase Dates

PDS download links

22nd January 2016 - 20th May 2017

Download PDS

Read and search online

15th July 2013 - to 22nd January 2016

Download PDS

How do I know if my Fast Cover policy was underwritten by Allianz?

Your policy was underwritten by Allianz if:

Your policy was purchased BEFOREthe 21st May 2017
Your policy number starts with FST

Your policy is underwritten by the Hollard Insurance Company Pty Ltd if:

You purchased your policy ON OR AFTER the 21^st May 2017
Your policy number starts with FCH

What are the travel insurance Allianz contact details?

If you wish to contact Allianz travel insurance, you can contact them by:

Calling the Allianz travel insurance phone number from within Australia on 131 000
Sending an email to allianztravel@allianz-assistance.com.au or
Reaching out to them via their Chat facility on their website

What are the Allianz Global Assistance travel insurance phone numbers?

If you have an Allianz insurance travel policy and have an emergency or require assistance, you can contact the Allianz global assistance team on the following 24 Hour Emergency Assistance Numbers:

Country	Phone Number
Australia	1800 010 075
Canada	1800 214 5514
China (North)	10 800 610 0434
China (South)	10 800 261 1323
France	0800 905 823
Germany	0800 182 7635
Greece	0080 0611 4107
Hong Kong	800 900 389
India	0008 006 101 108
Indonesia	0018 036 1098
Italy	800 787 451
Japan	0066 3386 1052
Malaysia	1 800 81 5102
Netherlands	0800 023 2683
New Zealand	0800 778 103
Singapore	800 6162 187
Spain	900 996 115
Switzerland	0800 561 361
Thailand	001 8006 121 082
United Kingdom	08000 289 270
United States	1866 844 4085
All other countries	call reverse charge +61 7 3305 7499

Allianz Global Assistance Emergency Email

If you are unable to call the Emergency Assistance team, you can email them directly on medical@allianz-assistance.com.au. This email address is monitored 24 hours a day, 7 days a week.

How do travel alerts affect Allianz travel insurance policy holders?

Major events reported in the mass media like natural disasters, strikes or civil protests may affect the cover that you have. Once these events occur, they are considered “Known events” and any policies purchased after that date may be affected.

Allianz issues travel alerts, which advises travellers of these major events, and how your travel insurance policy may be affected.

Can I still make an Allianz Travel Insurance Claim?

While we always suggest that claims should be submitted as early as possible, there’s no time limit to when you can submit a travel insurance claim. Naturally, you’re still required to substantiate your claim with the relevant supporting documentation.

While Fast Cover is no longer underwritten by Allianz, you can still submit a claim if you have had a policy with Fast Cover and the policy was underwritten by Allianz.

How can I make an Allianz travel insurance claim?

If your travel insurance policy was underwritten by Allianz, you can make a claim in 3 ways:

Call the claims team on +61 7 3305 7000
Submit your claim online
Download a Claim Form

Once you have completed the claim form, you can:

Email the completed form to claims@fastcover.com.auor
Post to:

Fast Cover Travel Claims
PO Box 162
Toowong QLD 4066

Make sure that you have the relevant documentation, including receipts, invoices, doctors and police reports, to support your claim.

If your policy is underwritten by Hollard, you should submit your claim here.

What other types of Allianz insurance products are available?

Apart from Allianz travel insurance, Allianz also provide the following insurance products:

Car insurance including Comprehensive, Third Party and CTP.
Home insurance including Landlord insurance, Allianz rental insurance, Contents insurance and Building insurance
Life Insurance including Life cover, Critical Illness cover and Permanently Unable to Work cover.
Business Insurance including Business Buildings and Contents, Business Protection, Business Vehicles, Injury and Sickness, Public Liability, Tools and Equipment and Workers Compensation.
Allianz visitor insurance, Allianz student health insurance and Boat insurance.

Where can I read Allianz travel insurance reviews?

Reading reviews left by other travellers can be helpful when you are trying to look for a travel insurance policy for your trip.

You can find Allianz travel insurance reviews on their website and in many review sites, including:

Fast Cover in the News with Allianz

https://www.allianzpartners.com.au/allianz-global-assistance-renews-fast-cover-contract

https://insurancenews.com.au/corporate/allianz-and-fast-cover-renew-tie-up

Sources

https://en.wikipedia.org/wiki/Allianz

https://www.allianz.com.au/about-us

https://www.allianzpartners.com.au/travel-insurance