Emergency Contact

Wherever you are in the world, our Emergency Assistance Team is here waiting 24/7 to help you when you need us most.

IF your Policy was purchased
BEFORE the 21st May 2017

IF your Policy Number starts with
FST

THEN your Policy is Underwritten by

See below
IF your Policy was purchased
ON OR AFTER the 21st May 2017

IF your Policy Number starts with
FCH

THEN your Policy is Underwritten by

See below

24 Hour Emergency Assistance Numbers

For all other countries, call reverse charge +61 7 3305 7499

24 Hour Emergency Assistance Email

Email the Emergency Assistance team directly using
medical@allianz-assistance.com.au

This email address is monitored 24 hours a day, 7 days a week.

24 Hour Emergency Assistance Numbers

If you cannot get through to us by phone, email your phone number to emergency@fastcover-assist.com.au and we will call you.

24 Hour Emergency Assistance Email

Email the Emergency Assistance team directly using
emergency@fastcover-assist.com.au

This email address is monitored 24 hours a day, 7 days a week.

What is an emergency situation?

  • You are in a hospital
  • You are being treated as a hospital outpatient and the total cost of treatment will exceed $2000
  • You are receiving any medical treatment whatsoever in the United States of America
  • Your medical bill will be over $2000 and you need assistance paying the bill or require a payment guarantee
  • You are seriously ill or injured
  • You need medical assistance
  • You have been involved in a motor vehicle accident
  • You have been robbed or assaulted and need assistance
  • Your flight has been cancelled and you are stranded

 

What should I do if I have an emergency situation?

  • Contact your 24/7 Emergency Assistance Team as soon as practically possible.
  • Help us help you, please be prepared with:
  1. Your travel insurance policy number.
  2. A phone number we will be able to call you back on.
  3. A description of what has occurred and what you need.
  4. If you are ill or injured, a list and details of the medical treatments you have received. 

 

What should I do in a non-emergency situation?

  • If your claim will be less than $2000 and you have NOT received medical treatment in the United States of America and you require no further assistance, you can simply submit a claim at your convenience.
  • For damage, loss or theft of your personal effects or luggage, report the incident to a relevant authority within 24 hours (police, hotel, airline, cruise company, tour guide etc) and obtain a copy of the report.
  • Submit your claim within 30 days of your return.
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