Luggage and personal effects
Whether the airline lost your luggage, or your personal belongings are stolen from you or are accidentally damaged, you can receive compensation for your lost, stolen or accidentally damaged items that you bring with you on your trip. Whilst this benefit seems fairly straight forward, conditions do apply, including limits to how much you can claim for each type of item, a limit on the maximum amount that you can claim for under the policy that you have chosen for your trip, and the situations in which we would provide cover. For example, the maximum that we would pay for a pair of sunglasses is $750, but if you leave any of your items unattended, for example at the beach whilst you're swimming and it’s lost or stolen, your claim may be denied, as this is an exclusion under our policies. To understand more about cover for your luggage and personal effects, read our page on luggage and personal effects
Tips: Get a written statement from the airline confirming that they lost your luggage. If your items are stolen from you, you must report the theft as soon as practicable, but preferably within 24 hours to the police or to the office of the carrier that you were travelling on when the theft occurred.