Getting a quote and purchasing my policy was quick & easy, taking just minutes.
Adem O.
May, 2025
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May, 2025
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Whether you need insurance is a decision for yourself and should certainly be considered for anyone who cannot predict the future. It is designed to provide cover for unexpected and unforeseen circumstances such as stolen luggage or medical emergencies which you have no way of knowing if they will or won't happen.
For more information, refer to our Product Disclosure Statement (PDS).
Travel insurance is designed to cover you for unexpected events. Generally speaking, anything that has already happened prior to policy purchase (e.g. an already erupting Bali volcano causes flights to be cancelled) or is likely to happen (e.g. going to hospital for an existing medical condition not listed as covered on your policy) are things you cannot claim.
We do note that every traveller's situation is different. In the event of a claim, our friendly claims team will assess each situation on a case by case basis.
Cover is subject to the policy terms, conditions, limits and exclusions in the Product Disclosure Statement (PDS).
We are flexible when it comes to cancelling your Fast Cover travel insurance policy provided you meet the cancellation terms and conditions of your policy. The following are some of the key points you need to know about cancelling your travel insurance policy:
You have a 25-day cooling-off period from the purchase date of your policy (as shown in your Certificate of Insurance). During this period, you can cancel your policy and receive a full refund, provided:
You may cancel the policy simply by contacting us and we will give you a full refund.
If you decide to cancel your policy outside of the 25-day cooling-off period, you may be eligible for a partial refund. How much you are refunded if you cancel your policy depends on when you cancel and what type of policy you have, as described below.
If You cancel: | Basics Policy | Domestic Plus, Standard Saver, Comprehensive, Snow Sports Plus & Frequent Traveller Saver Policies |
Within 0 to 25 days from the purchase date of Your Policy, provided Your Trip has not started | 100% refund | 100% refund |
Within 26 to 366 days from the purchase date of Your Policy, provided Your Trip has not started* | 70% refund* | 60% refund* |
After Your Trip has started* | No refund* | No refund* |
* Special cancellation rules apply if your trip is affected by COVID-19.
If you are unable to start your trip due to a reason related to COVID-19 that is not covered by your policy, you can change your travel dates or cancel your policy at any time for a full refund provided you have not made a claim for some other reason.
Should your circumstances not fit neatly into the scenarios we’ve outlined, you’re welcome to email info@fastcover.com.au or call us on 1300 409 322 to discuss what we may be able to do assist you.
As each individual’s circumstances are different, we will assess each claim on a case-by-case basis in accordance with your specific circumstances, policy terms, and Certificate of Insurance.
Eligibility criteria, policy terms, conditions, exclusions, limits and sub limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs.
Excess is the amount that you are required to pay or bear for each claimable event under your policy. The excess on claims depends on the excess you chose at the time that you purchased your policy and will be listed on your Certificate of insurance.
Below is only an example of how an excess might work:
For example, if you selected the $200 Excess for your policy, and you made a claim for medical expenses for $1000, you would get back $800. If you had a NIL excess on your policy, you would get back the full $1000.
Other factors may apply when an excess is applied, for example, the excess is deducted after any depreciation and/or limits have been applied to the claim amount.
Eligibility criteria, policy terms, conditions, exclusions and limits apply. Consider the PDS prior to deciding on which policy is right for you and your needs.
A Product Disclosure Statement (PDS) is a document required by the Corporations Act 2001 (Cth) and contains information designed to help you decide whether to buy the policy and to compare it with other products you may be considering.
This PDS sets out the cover available and the terms and conditions which apply. Please note that any recommendations or opinions in the PDS are of a general nature only and do not take into account your objectives, financial situation or needs.
The PDS, together with the Certificate of Insurance and any other document we tell you forms part of your policy, make up your contract.
To download or view a copy of our Product Disclosure Statement (PDS), go to: https://fastcover.com.au/pds.
The following is general advice only and does not take into account your individual needs, objectives or financial situation. Consider the PDS prior to deciding whether this policy is appropriate for you and your trip.
Our travel insurance can provide cover for many medical conditions.
You can complete a medical screening for:
If we agree to provide you with cover for your medical conditions following your medical screening, an additional premium will apply.
Unless the medical condition is ongoing, that is, meets any of the criteria for a medical condition as listed below, such as it continues to require ongoing prescription medication etc., you do not need to complete a medical screening for the condition that you had more than 3 years prior to policy purchase.
If you have had a medical or pregnancy condition within the 3 years prior to your policy purchase date, and you have not completed a medical screening for those conditions, or you have not notified us of a change in health or new medical condition as mentioned above, there is no cover for any claims under the policy arising from any of those medical or pregnancy conditions. You should also be aware of the General Exclusions that apply to all benefits, in particular General Exclusion 20 and 22 of the PDS.
We consider a medical condition to be any bodily or physical injury, physical defect, illness, disease or other medical or dental condition or sign or symptom of these things, which you and anyone listed on your policy (including dependants travelling with you):
It includes but is not limited to:
We don’t consider pregnancy to be a medical condition, however, you do need to complete a medical screening if you are pregnant and you have a pregnancy condition, as listed below:
If any of the above applies to you, you will need to complete a medical screening so that we can assess whether or not we can provide you with cover for your medical condition.
Check out our Medical Conditions page for more information about medical screening for your existing medical and pregnancy conditions including information about the General Exclusions that may apply.
Please refer to our Product Disclosure Statement for eligibility criteria, and policy terms, conditions, exclusions and limits that apply.
If you’ve already left Australia without travel insurance, or if your existing cover has recently expired, you may still be able to buy an Already Overseas policy with Fast Cover, depending on your eligibility.
This type of policy is available under our Standard Saver, Comprehensive, or Snow Sports Plus plans if you’re already overseas at the time you purchase your cover, as long as you meet all of the following requirements:
Key things to know when buying cover while overseas
Every claim is reviewed individually on a case-by-case basis and will only be paid if it meets the terms, conditions, limits, and exclusions in your policy. Always check the PDS carefully so you know exactly what’s included before you travel.
You can buy your Travel Insurance up to 12 months before your Departure Date.
For more information, refer to our Product Disclosure Statement (PDS).
^ Price as at 27/10/2024 compared to the price calculated today for this policy.
* See Product Disclosure Statement for full terms and conditions and exclusions and limits that apply.
# We offer a money back guarantee up to 25 days (from the purchase date of the policy) if you have not started your trip and have not used any of your rights under the policy (e.g. you have not made a claim or used your policy to obtain a visa).
† Fast Cover has a referral arrangement with this company.
° Ratings and awards are only one factor to be taken into account when deciding whether this product is right for you. The star rating is accurate as of 13/05/25, check Product Review and Google for current ratings.
‡ Ratings and testimonials were collected by Fast Cover via an online survey, where customers were invited to share and rate their experience on a scale from 1 to 5.