"A virus spread over a 3 day cruise!" Jessica's travel insurance claim story

Jessica was hit by a cruise ship virus and needed emergency assistance. Unfortunately, the unexpected does happen in life and can happen when least expected. Read Jessica's real life story!

"We spent a whole day at the Marina Bay Garden which is fantastic." 

 Jessica was a 75 year old traveller on a cruise to Singapore when the whole ship came down with a virus!

"We flew to Singapore for 4 nights and had a wonderful time. We spent a whole day at the Marina Bay Garden which is fantastic. Joined the Sea Princess cruise through Asia and unfortunately we did not realise it was school holidays. Some of the brats on board caused havoc by doing things in the pool, causing it to be drained 3 times during the cruise. 3 families were put off the ship, but the damage was already done. A virus spread through the ship causing a lot of people including myself to have to visit the Doctor. We had some great entertainment and food was delicious."

A ship virus spreads throughout.

 "On board the cruise ship people were coming down with a cold like virus and lots including myself had to visit the Doctor on board ship. It was very expensive and consequently I claimed the difference between our excess and the bill amount. On arriving home I had to see my Doctor and be checked out and get him to authorise my claim."

"It was paid in full and send directly to my bank account!"

"The doctor on the cruise ship was very expensive but I was able to claim back the difference between our Excess and the bill amount. It was paid in full and sent directly to my bank account by Fast Cover."

Jessica – 75 year old traveller from Rockingham, Western Australia

Jessica's cruise ship calamity

Jessica and her husband took a Sea Princess cruise around Asia and were enjoying the great entertainment and delicious food when disaster struck. Three families were put off the ship but the damage was already done. A nasty virus spread through the passengers, forcing many to visit the expensive on-board doctor. Hilary was charged almost $300 for an appointment but fortunately she had purchased a cruise travel insurance policy and was able to claim for reimbursement when they got home.

What travellers can learn from Jessica sharing her experience 

  1. If you are unsure of the benefits of our policies in detail give us a call to find out exactly what you are and aren't covered for. 
  2. Keep yourself away from other sick people if you can! This will drastically decrease your chances of also getting sick.
  3. Always budget for unexpected medical emergencies when on a cruise as they can be pricey.


Fast Cover thanks Jessica for sharing her story to highlight the importance of purchasing travel insurance and how it helped in her specific circumstances. If you'd like to share your travel insurance claim story to help your fellow travellers, you can do so here  

Traveller details have been changed to protect their privacy.

Claims are assessed based on individual circumstances and your policy details. Refer to our Product Disclosure Statement here.


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