Since early morning on 21 March 2025 local time, Heathrow Airport has been closed due to a power outage, which has been caused by a large fire nearby. Heathrow Airport will be closed until at least 11:59PM local time London UK. This has led to mass flight delays and cancellations across the globe and has also affected flights leaving Australia.
Since 13 March 2025, Mount Lewotobi on Flores Island in Indonesia has erupted several times, including a large eruption that happened on the morning of 21 March 2025, which has led to flight delays and cancellations. Jetstar has cancelled all flights to and from Bali on 21 March 2025, and other airlines are expected to be affected.
What to do
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Follow local government and media advice.
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Contact your airline, cruise company, travel agent, travel provider etc as they should be able to provide immediate help with rescheduling or providing you with your options.
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Check Smartraveller's website and their Facebook.
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Submit a claim for this event.
Are you overseas and need emergency medical help?
If you need emergency help, contact our Emergency Assistance team.
- Phone: +61 2 8320 7999
- E-mail: emergency@fastcover.com.au
The Australian Government also offers 24-Hour Consular Assistance for travellers overseas:
- Phone: +61 2 6261 3305
- SMS: +61 421 269 080
UK
Indonesia
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