Dubai & The UAE Floods

• Should you need medical advice or emergency medical assistance, please contact DFAT or alternatively you can also contact our 24/7 Emergency Assistance Team.
• Please follow the advice from local authorities and media.
• If your trip has been disrupted, we recommend getting in touch with your travel agent, airline, accommodation provider etc. They might offer you the flexibility to modify your travel arrangements without any additional costs, or even the possibility of a refund. 
• If your trip has been disrupted and you have purchased a Comprehensive, Standard Saver, Snow Sports Plus or Frequent Traveller Saver pack, you may be entitled to claim under Benefit 6: Trip Disruption Expenses if you incur additional expenses.

As per our current  Product Disclosure Statement -   

We will pay 

Up to the limits set out in the Benefit Summary noted under Benefit 6 in the PDS:

”For the reimbursement of the reasonable additional travel, accommodation and meal expenses if a disruption to your trip (whether domestic or overseas) arises from the following reasons:  

• your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of a strike, riot, hijack, civil protest, severe weather or natural disaster. The event must have begun after we issued the certificate of insurance...” 

Important Information  

Please ensure that if you are currently travelling in the effected area, that you follow government advice. If you chose to go against any government advice, the below General Exclusion 15 in our Product Disclosure Statement may apply as follows: 

“To the extent permissible by law, we will not pay under any circumstances if 

15. Your claim arises from you not following advice in the mass media or any government or other official body’s warning: 

a) of a strike, riot, bad weather, civil protest or contagious disease (including an epidemic or pandemic); or 

b) against travel to a particular country or parts of a country or against remaining in a particular country or parts of a country; or 

c) where a travel advisory risk rating of ‘Do Not Travel’ (or equivalent if this term is replaced) was issued by the Australian Department of Foreign Affairs and Trade before the start date of your trip; and

d) you did not reasonably take appropriate action to avoid or minimise any potential claim under your policy (including delay of travel to the country or part of the country referred to in the warning).”

 In the event of a claim, we will assess each claim on a case by case basis as everyone’s situation is different. Refer to the PDS for full terms, conditions, exclusions and limits that apply. 

If your trip has been directly affected and you need to cancel your trip, there may be provisions to claim under Benefit 5 of your policy, provided that you have purchased a policy with a cancellation benefit.  

We recommend getting in touch with your travel agent, airline, accommodation provider etc. They might offer you the flexibility to modify your travel arrangements without any additional costs, or even the possibility of a refund. 

Please note, if you chose to cancel your trip and your flights or trip have not been affected by the the event, the below exclusion may apply:

As per our current  Product Disclosure Statement  one of the Exclusions Under Benefit 5: Trip cancellation Expenses in our policies provides as follows:

We will not pay

As a result of you or your travelling companion changing plans or deciding not to continue with the intended trip.

In the event of a claim, we will assess each claim on a case by case basis as everyone’s situation is different. Refer to the PDS for full terms, conditions, exclusions and limits that apply. 

You can contact us via email info@fastcover.com.au or call us on 1300 409 322 to discuss your options with regards to your policy. 

After the time and date above, we would expect that any policy was purchased with an awareness of the event.

Insurance does not cover losses caused by something you were aware of when you purchased your policy. For example, this would be like trying to purchase car insurance after being involved in an accident.

Therefore, we will NOT pay any claim caused by or in any way related to this event if your policy was purchased after this time and date.

Steps to follow:

1. If you have not purchased travel insurance yet, you are still able to, but you need to be aware the policy does not provide cover for any claims related to the event.
2. If you want to change or reschedule your trip, we suggest contacting your travel agent or travel provider (hotel, airline, cruise company, tour company etc) directly for assistance. They may offer to change your trip free of charge or for a small fee.

If you have a policy and are already overseas:

Up to the limits as specified in your Certificate of Insurance, for the reimbursement of the reasonable additional travel and accommodation expenses if a disruption to your trip arises because your scheduled or connecting transport is cancelled, delayed, shortened or diverted because of the floods. The event must have begun after we issued the Certificate of Insurance.

There is no cover for any evacuation expenses from the affected areas.

If you have a policy but haven't left home yet:

Up to the limits as specified in your Certificate of Insurance, for the unexpected cancellation of your prebooked and pre-paid trip bookings which are cancelled due to the floods. The event must have begun after we issued the Certificate of Insurance.