Information about these events

On 4 May 2025, Ben Gurion International Airport in Israel was attacked by Yemen’s Houthi rebels. Israel is expected to respond. Please read the PDS for further information including relevant exclusions that may apply.

Smart traveller continues to advise for travellers to reconsider their need to travel to Israel and the Occupied Palestinian Territories and continue to advise reconsider your need to travel overall due to the volatile security situation, armed conflict, civil unrest and terrorism. There is also an ongoing threat of rocket and missile attacks throughout Israel, which could occur at any time.

On 14 October 2024, Smartraveller has updated their warning to “Do not travel to Lebanon” due to thevolatile security situation and the risk of the security situation deteriorating further. Please read the PDS for further information including relevant exclusions that may apply.

On the7th October 2023, the events in Israel and the Occupied Palestinian Territories commenced, leading to the temporary closure of its international airport in Tel Aviv. Numerous international airlines have suspended their flights to Israel.

The Australian Government have now raised their warning level to ‘Reconsider your need to travel’ to Israel and the Occupied Palestinian Territories.

If you are in Israel and need emergency assistance, call us on +61 2 8320 7999 or email us at emergency@fastcover.com.au

Are you overseas and need emergency help?

If you need emergency help, contact our Emergency Assistance team.

• Phone: +61 2 8320 7999

• E-mail: emergency@fastcover.com.au

The Australian Government also offers 24-Hour Consular Assistance for travellers overseas:

• Phone: +61 2 6261 3305

• SMS: +61 421 269 080

Important travel insurance information for Fast Cover policies underwritten by Certain Underwriters at Lloyds

The below information was issued at 9.00pm on the 11th of October 2023 and applies to Fast Cover travel insurance policies underwritten by Certain Underwriters at Lloyds.

If you need assistance or advice, contact our 24-hour Emergency Assistance team on the numbers listed on our website or on your certificate of insurance.

Select from the options below to find information for your current situation.

Policy coverage

The below information was issued on the 11th of October 2023 and applies to your travel insurance policy with Fast Cover, underwritten by Certain Underwriters at Lloyds or Hollard.

As per our current Product Disclosure Statement one of the General Exclusions (General Exclusion 16) on our policies provides as follows:

"to the extent permissibly by law we will not pay under any circumstances if: Your claim arises from any act of war, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power."

I’m already travelling, what do I do?

• Should you need medical advice or emergency medical assistance, please contact DFAT or alternatively you can also contact our 24/7 Emergency Assistance Team.

• Please follow the advice from local authorities and media.

• To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade (DFAT) maintains travel advisories for more than 160 destinations overseas via its website smartraveller.gov.au. DFAT’s travel advice provides accurate, up-to-date information about the risks Australians might face overseas, assisting you to make well-informed decisions about whether, when and where to travel. We recommend that you stay up-to-date with its destination specific travel advisories for the country of your destination as your travel insurance cover may be affected if you travel to high-risk areas or situations.

• If your trip has been disrupted, we recommend getting in touch with your travel agent, airline, accommodation provider etc. They might offer you the flexibility to modify your travel arrangements without any additional costs, or even the possibility of a refund.

I’ve already purchased travel insurance but haven’t left home yet.

If you need to cancel your trip, we recommend getting in touch with your travel agent, airline, accommodation provider etc. They might offer you the flexibility to modify your travel arrangements without any additional costs, or even the possibility of a refund.

You can contact us via email info@fastcover.com.au or call us on 1300 409 322 to discuss your options with regards to your policy.

I haven’t purchased travel insurance yet

As per our current Product Disclosure Statement one of the General Exclusions (General Exclusion 16) on our policies provides as follows:

"To the extent permissibly by law we will not pay under any circumstances if: Your claim arises from any act of war, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power."

Steps to follow:

1. If you have not purchased travel insurance yet, you are still able to, but you need to be aware, as per our current Product Disclosure Statement one of the General Exclusions (General Exclusion 16) on our policies provides as follows:

"To the extent permissibly by law we will not pay under any circumstances if: Your claim arises from any act of war, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power."

2. If you want to change or reschedule your trip, we suggest contacting your travel agent or travel provider (hotel, airline, cruise company, tour company etc) directly for assistance. They may offer to change your trip free of charge or for a small fee.

What can I claim for?

As per our current Product Disclosure Statement one of the General Exclusions (General Exclusion 16) on our policies provides as follows:

"To the extent permissibly by law we will not pay under any circumstances if: Your claim arises from any act of war, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, civil commotion assuming the proportions of or amounting to an uprising, military or usurped power."

We recommend getting in touch with your travel agent, airline, accommodation provider etc. They might offer you the flexibility to modify your travel arrangements without any additional costs, or even the possibility of a refund.​

How do I make a claim?

If you need to make a claim, you can submit your claim in one of several ways:

• Online: Visit our Claims page for information.

• Email: claims@fastcover.com.au

We assess all claims in accordance with the Product Disclosure Statement and your Certificate of Insurance. Each claim is assessed individually and cover will depend on the type of policy you purchased and your particular circumstances.

Remember:

• Take reasonable steps to minimise your claim. Contact your airline or Travel provider for assistance if you need to rearrange your travel plans.

• Keep your receipts and any other supporting documentation e.g. travel provider cancellation letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.

General advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Policy terms, conditions, limits, sub limits and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

Questions?

If you have any questions or need help with your travel insurance, please:

• Visit: Frequently Asked Questions

• Phone: 1300 409 302

• Email: info@fastcover.com.au

Useful links for travellers

• Smartraveller

• Australian Government 24 Hour Consular Assistance

• ABC News

For new or existing claim or policy enquiries, please contact us on 1300 409 322 or info@fastcover.com.au between 9am and 5pm Monday to Saturday.