Florida - Hurricane Milton

Am I covered for this event?

If you purchased your policy prior to 12AM on 9 October 2024 there is potential coverage under your policy for this event, check your Certificate of Insurance for your level of cover and the PDS for policy terms and conditions. You can download your Certificate and PDS by logging into your policy.

If you purchased your policy after 12AM on 9 October 2024, there is potentially no coverage under your policy for this event. However, you can submit a claim for assessment and we will assess the claim based on the policy terms and conditions.

How do I make a claim?

Contact your airline, cruise company, tour company, travel agent or travel provider for help rescheduling or alternative travel arrangements if you are currently travelling.

Before you submit a claim, contact your airline, cruise company, tour company, travel agent or travel provider and request a refund, credit or compensation.

Request and keep your receipts and any other supporting documentation e.g. travel provider cancellation emails/letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts. 

Take measures to act in a responsible way to protect yourself and do everything you can to reasonably reduce your loss as much as possible.