Typhoon in Japan

Important travel insurance information for Fast Cover travellers about this event, which became a known event at 5pm AEST 28 August 2024. A travel alert was issued at 10:45am AEST 30 August 2024 by Fast Cover.

Typhoon in Japan

On 28 August 2024, media reported a pending Typhoon that was going to hit the Japanese mainland. The storm hit on 29 August 2024 and this has caused large wind gusts, which has caused the cancellation of flights. The typhoon is expected to bring widespread flooding over the coming days.

What you should do

1. Monitor local media for updates and follow the advice of government authorities.

2. Contact your airline, cruise company, travel agent, booking provider etc as they should be able to provide immediate help with rescheduling or providing you with your options.

3. Check Smartraveller website and Facebook.

4. Do you need to submit a claim for this event?

 5. Question or enquiries?

6. If you are overseas and need emergency medical help, contact our Emergency Assistance team. 

7. 24-hour Australian Government Consular Assistance for travellers overseas: 

Am I covered for this event?

If you purchased your policy prior to 5pm AEST 28 August 2024 there is potential coverage on your policy, check your Certificate of Insurance for your level of cover and the PDS  for policy terms and conditions. You can download your Certificate and PDS  by logging into your policy.

If you purchased your policy after 5pm AEST 28 August 2024, there is potentially no coverage for this event. However, you can submit a claim for assessment. Each claim is assessed on a case-by-case basis as per the policy terms and conditions in the PDS.

How do I make a claim?
  1. Take measures to act in a responsible way to protect yourself and do everything you can to reasonably reduce your loss as much as possible. 
  2. Contact your airline, cruise company, tour company, travel agent or travel provider for help with rescheduling or alternative travel arrangements if you are currently travelling.
  3. Before you submit a claim, contact your airline, cruise company, tour company, travel agent or travel provider and request a refund, credit or compensation.
  4. Request and keep your receipts and any other supporting documentation e.g. travel provider cancellation emails/letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.
General Advice

For details about what your policy covers, please refer to your PDS. Policy terms, conditions, limits, sub limits and exclusions may apply under your policy. 

We will assess all claims in accordance with your PDS and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. 

Useful links for travellers

 

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^ Price as at 27/10/2024 compared to the price calculated today for this policy.

* See Product Disclosure Statement for full terms and conditions and exclusions and limits that apply.

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