Power Outage in Spain and Portugal

Important travel insurance information for Fast Cover travellers about this event, which became a known event at AEST 7PM on 28 April 2025. A travel alert was issued at AEST 1PM on 29 April 2025, by Fast Cover.

Power Outage in Spain and Portugal

At 10:33am, on 28 April 2025 (local time for Spain and Portugal), there was a large-scale power outage that has affected most of Spain and Portugal. Flights and public transport have been largely affected across the countries. While there are reports that the power is back to normal in some areas, the power outage is still ongoing and affecting a large portion of Spain and Portugal.

What to do

  1. Follow local government and media advice.

  2. Contact your airline, cruise company, travel agent, booking provider etc as they should be able to provide immediate help with rescheduling or providing you with your options.

  3. Check Smartraveller website and Facebook.

  4. Do you need to submit a claim for this event?

 5. Question or enquiries?

6. If you are overseas and need emergency medical help, contact our Emergency Assistance team. 

7. 24-hour Australian Government Consular Assistance for travellers overseas: 

Am I covered for this event?

If you purchased your policy prior to 7PM on 28 April 2025, there is potential coverage under your policy for this event. Check your Certificate of Insurance for your level of cover and the PDS for policy terms and conditions. You can download your Certificate and PDS by logging into your policy.

If you purchased your policy after 7PM on 28 April 2025, there is potentially no coverage under your policy for this event. However, you can submit a claim for assessment and we will assess the claim based on the policy terms and conditions.

How do I make a claim?
  • Contact your airline, cruise company, tour company, travel agent or travel provider for help rescheduling or alternative travel arrangements if you are currently travelling.
  • Before you submit a claim, contact your airline, cruise company, tour company, travel agent or travel provider and request a refund, credit or compensation.
  • Request and keep your receipts and any other supporting documentation e.g. travel provider cancellation emails/letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.
  • Take measures to act in a responsible way to protect yourself and do everything you can to reasonably reduce your loss as much as possible.
General Advice

For details about what your policy covers, please refer to your PDS. Policy terms, conditions, limits, sub limits and exclusions may apply under your policy. 

We will assess all claims in accordance with your PDS and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances. 

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* See Product Disclosure Statement for full terms and conditions and exclusions and limits that apply.