Typhoon Yagi - Vietnam, Hong Kong and Southern China

Am I covered for this event?

If you purchased your policy prior to 5:20pm AEST 5 September 2024 there is potential coverage on your policy, check your Certificate of Insurance for your level of cover and the PDS  for policy terms and conditions. You can download your Certificate and PDS  by logging into your policy.

If you purchased your policy after 5:20pm AEST 5 September 2024,there is potentially no coverage for this event. However, you can submit a claim for assessment. Each claim is assessed on a case-by-case basis as per the policy terms and conditions in the PDS.

How do I make a claim?

1. Take measures to act in a responsible way to protect yourself and do everything you can to reasonably reduce your loss as much as possible. 
2. Contact your airline, cruise company, tour company, travel agent or travel provider for help with rescheduling or alternative travel arrangements if you are currently travelling.
3. Before you submit a claim, contact your airline, cruise company, tour company, travel agent or travel provider and request a refund, credit or compensation.
4. Request and keep your receipts and any other supporting documentation e.g. travel provider cancellation emails/letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.