On Thursday 5 September 2024, media reported a pending Typhoon that was going to hit northern Vietnam. Smartraveller has warned travellers Typhoon Yagi is expected to affect northern Vietnam from the 6th to 8th September 2024 and could significantly disrupt transportation and services. Strong winds, excessive rain and storm surges are expected.
On Friday 6th September 2024, the warning has been extended to Hong Kong and Southern China with predicted winds of up to 240km an hour. This is expected to affect flights within the region from the 6th to 8th September 2024.
What you should do
1. Monitor local media for updates and follow the advice of government authorities.
2. Contact your airline, cruise company, travel agent, booking provider etc as they should be able to provide immediate help with rescheduling or providing you with your options.
3. Check Smartraveller website and Facebook.
4. Do you need to submit a claim for this event?
5. Question or enquiries?
- Visit: Frequently Asked Questions
- Phone: 1300 409 302 (9am and 5pm (AEST) Monday to Friday excluding Public Holidays)
- Email: info@fastcover.com.au
6. If you are overseas and need emergency medical help, contact our Emergency Assistance team.
- Phone: +61 2 8320 7999
- E-mail: emergency@fastcover.com.au
7. 24-hour Australian Government Consular Assistance for travellers overseas:
- Phone: +61 2 6261 3305
- SMS: +61 421 269 080
Am I covered for this event?
If you purchased your policy prior to 5:20pm AEST 5 September 2024 there is potential coverage on your policy, check your Certificate of Insurance for your level of cover and the PDS for policy terms and conditions. You can download your Certificate and PDS by logging into your policy.
If you purchased your policy after 5:20pm AEST 5 September 2024,there is potentially no coverage for this event. However, you can submit a claim for assessment. Each claim is assessed on a case-by-case basis as per the policy terms and conditions in the PDS.
How do I make a claim?
- Take measures to act in a responsible way to protect yourself and do everything you can to reasonably reduce your loss as much as possible.
- Contact your airline, cruise company, tour company, travel agent or travel provider for help with rescheduling or alternative travel arrangements if you are currently travelling.
- Before you submit a claim, contact your airline, cruise company, tour company, travel agent or travel provider and request a refund, credit or compensation.
- Request and keep your receipts and any other supporting documentation e.g. travel provider cancellation emails/letters. If you are claiming for additional meal, accommodation, and travel costs, please ensure you retain copies of all of your expense receipts.
General Advice
For details about what your policy covers, please refer to your PDS. Policy terms, conditions, limits, sub limits and exclusions may apply under your policy.
We will assess all claims in accordance with your PDS and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.
Useful links for travellers
- Australian Government 24 Hour Consular Assistance
- Smartraveller (Download the Smartraveller App for regular updates)
- News
- News
