The following information concerns those affected by the Sangeang Api volcanic eruption in Indonesia. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

If you entered into your policy before 9am (AEDT) 31 May 2014

If you are currently travelling:

• If you have started your journey and your transport is delayed or cancelled or your accommodation is affected due to the volcanic eruption, there may be provision to claim for reasonable additional travel, accommodation and meal expenses.

• Limits, conditions and exclusions apply under your policy.

If you have not yet departed:

• If your pre-booked travel arrangements are cancelled, delayed or rescheduled as a result of the Sangeang Api volcanic eruption and you have not yet departed, you may be able to claim for cancellation or rearrangement of your journey (whichever is the lesser).

• We recommend you contact your travel agent or travel provider regarding the best option in altering your trip.

If you entered into a policy after 9am (AEDT) 31 May 2014

Our policies do not cover claims for losses caused by something that you were aware of at the time of purchasing your policy. For these policies, we will not, to the extent permitted by law, pay any claim caused by or arising from or in any way connected with the Sangeang Api volcanic eruption.

What next steps should you take?

• You should take all reasonable steps to minimise your expenses and this includes rearranging your journey where possible.

• You will need to submit all receipts for any additional transport, food or accommodation expenses. If you are claiming cancellation or additional expenses you will need to submit all documents showing what your original planned pre-paid arrangements were, along with any receipts and documents showing your new arrangements, and advice from the travel provider indicating the non-refundable portion of the journey.

• Any compensation and/or refunds you receive from a third party (e.g. airline) for transport, food or accommodation will be deducted from any settlement if your claim is accepted.

• To help Australians avoid difficulties overseas, the DFAT maintains travel advisories via its website www.smarttraveller.gov.au.

Contact us

If you have any questions or queries, please contact us on 1300 409 322