Important travel insurance information for Fast Cover policies underwritten by Hollard.
The below information was issued on Monday 10th of February 2020 and applies to Fast Cover travel insurance policies underwritten by Hollard.
If you need assistance or advice, contact our 24 hour Emergency Assistance team on the numbers listed on our website or on your certificate of insurance.
Please stay up to date with the advice issued on the Smart Traveller website.
Policy Coverage
The below information applies to your Fast Cover Travel Insurance, underwritten by Hollard.
For policies purchased prior to 24th January 2020
There is no cover for claims related to Coronavirus (2019-nCoV) under policies purchased prior to
the 24 th January 2020. As the Coronavirus (2019-nCoV) outbreak now constitutes an epidemic /
pandemic under our policies, the General Exclusion relating to actual or likely epidemic and
pandemics applies. The epidemic / pandemic exclusion applies to all policies and to all countries
regardless of when your policy was purchased or your dates of travel. This is the case even if you
purchased your policy before the Coronavirus (2019-nCoV) outbreak started and even if DFAT has
not yet issued a Coronavirus (2019-nCoV) travel warning for the country you are travelling to in the
future.
Our policies contain a General Exclusion relating to epidemics and pandemics. This means all claims
related to Coronavirus (2019-nCoV) are excluded.
For policies purchased on or after 24th January 2020
There is no cover for pandemic-related claims under policies purchased on or 24 th January 2020. As
the Coronavirus (2019-nCoV) outbreak now constitutes an epidemic / pandemic under our policies,
the General Exclusion relating to actual or likely epidemic and pandemics applies. The epidemic /
pandemic exclusion applies to all policies and to all countries regardless of when your policy was
purchased or your dates of travel.
Our policies also exclude claims relating to known events. We consider the existence of the virus and
the possibility of it rapidly spreading to other countries to be a known issue from 24 th January 2020.
If you purchased on or after 24 th January 2020, we assume you did so with an awareness of the
Coronavirus (2019-nCoV) outbreak and the possibility that your travel arrangements could be
affected.
These exclusions apply even if and even if DFAT has not yet issued a Coronavirus (2019-nCoV) travel
warning for the country you are travelling to in the future.
What should you do
Your travel provider may offer free options to amend or cancel your travel arrangements. If your
travel arrangements are affected by the Coronavirus (2019-nCoV) outbreak, we recommend that
you immediately contact your travel agent or travel provider regarding the best option for changing
your trip.
We also encourage you to regularly review the travel advisories for your areas of travel, as these will
be updated at https://www.smartraveller.gov.au.
If you have any further enquiries, please call us at 1300 409 322 or +61 2 8215 7239 (International)
Contact us if you have an emergency
If you are overseas and need emergency assistance call +61 2 8320 7999 or e-mail
emergency@fastcover-assist.com.au
