Qatar Diplomatic Crisis, June 2017

We are aware of the current government restrictions imposed by the governments of several Middle Eastern, North African, East African and South Asian Countries on Qatar. These include the Kingdom of Saudi Arabia, the United Arab Emirates, the Kingdom of Bahrain, Egypt, The Maldives, Mauritius, Yemen and Libya.    

These government restrictions are affecting travel by land, sea and air.

If you need emergency assistance call us on +61 2 8320 7999 or email us at emergency@fastcover-assist.com.au

Please stay up to date with the advice issued by DFAT at www.smartraveller.gov.au

1. Policy Coverage

The below information was issued on Tuesday 6 June 2017 at 2pm and applies to your travel insurance policy with Fast Cover, underwritten by Hollard.

News reports of this crisis were widely reported as at 1pm AEST, 5 July 2017.

For policies issued prior to 1pm AEST, 5 July 2017 there is provision for cover as set out below under ‘How does this affect me?’

For policies issued after 5 July at 1pm AEST, there is no cover for any claims arising from this event.

2. How does this affect me?

There is provision for cover under the benefits of the policy listed below subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions.

• Benefit 5 – Trip Cancellation
• Benefit 16 – Travel Delay Expenses
• Benefit 17 – Alternative Transport Expenses

If you have not yet departed:

If your pre-booked and pre-paid travel arrangements are cancelled, disrupted or need to be rearranged as a result of the Qatar diplomatic crisis and you have not yet departed on your Trip, there is provision for cover for the lesser of either:

• the reasonable alternative transport expenses, or
• your cancellation costs.

Please contact your Travel Provider as they may be able to offer refunds, credit notes or make alterations to your bookings without any additional charges.

Qatar Airlines, Emirates and Etihad Airlines have issued statements on their websites offering alternative options, full refunds or rebooking to the nearest alternate destination.

If you are currently travelling:

There is provision for cover for reasonable additional travel, accommodation and meal costs under Benefit 16 – Travel Delay Expenses subject to the policy terms and conditions, limits, Benefit exclusions and General Exclusions.

3. Making a claim

If you don’t need emergency assistance, you can make a claim online at fastcover.com.au/claims,  or when you get back home. Contact us at claims-fch@fastcover.com.au or on 1300 409 322.

• Keep your receipts and any other supporting documentation e.g. medical reports, hospital admission and discharge paperwork.

4. General Advice

For details about what your policy covers, please refer to your Product Disclosure Statement. Limits, conditions and exclusions may apply under your policy.

We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.