Cover under your policy:
Your policy contains exclusions relating to the financial collapse of any carrier. This means there is no cover for cancellation or amendment costs, additional expenses, travel delay or special events expenses caused by the financial collapse of an airline. These exclusions apply to all policies regardless of when they were purchased.
Further information can be found in your Product Disclosure Statement under:
Benefit 5: Trip Cancellation Expenses, page 37
Benefit 6: Trip Disruption Expenses, page 40
Benefit 16: Travel Delay Expenses, page 54
Benefit 17: Special Event Transport Expenses, page 55
What we can do for you
All customers are welcome to submit a claim online at fastcover.com.au/claims
We will assess each claim on a case-by-case basis and in accordance with the terms of the Product Disclosure Statement (PDS). Before submitting a claim, we encourage you to first seek refunds from your travel providers. This will expedite our consideration.
If you’re currently travelling and are trying to get home:
If you’re currently travelling and are having trouble getting home, contact our 24/7 Emergency Assistance team and they will try to help. The number is +61 2 8320 7999 or at emergency@fastcover-assist.com.au
Contact us:
If you don’t need emergency assistance, you can make a claim online at fastcover.com.au/claims, or when you get back home. Contact us at claims-fch@fastcover.com.au or on 1300 409 322.
General Advice:
For details about what your policy covers, please refer to your PDS. You can find a copy of the PDS at https://fastcover.com.au/pds . Limits, conditions and exclusions may apply under your policy. We will assess all claims in accordance with your PDS and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.