Information about Hurricane Maria in the Caribbean

We are closely monitoring the progress of Hurricane Maria as it approaches the Caribbean. Hurricane Maria was expected to make landfall across the Caribbean between Wednesday 20 September 2017 and Saturday 23 September 2017. The path and intensity of the hurricane changed rapidly.

The Department of Foreign Affairs and Trade (DFAT) are advising travellers to avoid the area and follow local instructions. Please stay up to date with the advice issued by DFAT at www.smartraveller.gov.au.

Do you need emergency help?

If you need emergency help, contact our Worldwide Emergency Assistance team.

• Phone: +61 2 6261 3305

• SMS: +61 421 269 080

Already overseas

• Your wellbeing should be your first priority. Stay safe and follow the direction of local authorities and media.

• Contact us immediately if you need medical assistance or advice.

• Contact your travel agent or travel provider and ask about amending your trip route, transport or dates.

• Keep receipts and any other supporting documentation that may be required for your claim.

Haven't left home yet

• Contact your travel agent or travel provider and ask if you can reschedule your trip dates, destination, accommodation, route or transport.

• Gather your receipts and any other supporting documentation that may be required for your claim.

How do I make a claim?

Keep all receipts for any additional transport, food or accommodation expenses. Any compensation and/or refunds you receive from a third party will be deducted if your claim is accepted.

• Online: www.fastcover.com.au/claims

• Phone: 1300 409 322

• Email: claims@fastcover.com.au

Questions?

• Visit: Frequently Asked Questions

• Phone: 1300 409 302

• Email: info@fastcover.com.au