Barcelona Attack August 17 | Travel Alert

Barcelona Attack 2017 Travel Alert

Important travel insurance information for Fast Cover travellers about the terrorist attack in Spain, issued 17th August 2017.

Barcelona Attack 2017 Travel Alert

Information about travel to Barcelona

It has been reported that on 17 August, Spain has suffered what authorities are calling a terrorist attack after a van drove down one of Barcelona’s most popular boulevards, intentionally hitting pedestrians. With the ongoing threat of terrorism, Allianz Global Assistance urges travellers to be vigilant when in public places and follow the advice of local authorities. The Department of Foreign Affairs and Trade (DFAT) is urging people to contact their loved ones directly.

Australian Government Advice

The Department of Foreign Affairs and Trade (DFAT) is advising travellers to exercise normal safety precautions and use common sense and look out for suspicious behaviour, as you would in Australia. Monitor the news and other sources for changes to local conditions.  For further information from DFAT, see Smart Traveller - Spain.


IF your Policy was purchased
BEFORE the 21st May 2017

IF your Policy Number starts with
FST

THEN your Policy is Underwritten by

See below
IF your Policy was purchased
ON OR AFTER the 21st May 2017

IF your Policy Number starts with
FCH

THEN your Policy is Underwritten by

See below

Important travel insurance information for Fast Cover travellers

The below information was issued on 18th August and applies to your Fast Cover travel insurance policy underwritten by Allianz.

If you need assistance or advice, contact our 24/7 Emergency Assistance team on the numbers listed on our website here or on your certificate of insurance.

Select from the options below to find the information for your current situation:

Do you need Emergency Help?

If you need emergency help, contact our 24/7 Worldwide Emergency Assistance team.

The Australian Government also offers 24-Hour Consular Assistance for travellers overseas:

  • Phone: +61 2 6261 3305
  • SMS: +61 421 269 080

For regular updates, download the Smartraveller app and register your travel itinerary with Smart Traveller.

For new or existing claim or policy enquiries, please contact us on 1300 409 322 or info@fastcover.com.au between 9am and 5pm (AEST) Monday to Friday.

I’m already overseas, what do I do?

As an insurer that provides assistance services, it is always our priority to assist our customers where possible and within our ability to do so.
Please consider your safety first and follow advice from local authorities.

  • If you have been affected as a result of events in Barcelona and require medical or emergency medical assistance, please contact our Emergency Assistance team on 900 996 115 or speak to your local operator and ask to be put through reverse charge to +61 7 3305 7499.
  • If you are looking to change your travel arrangements we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, contact them directly for details. Please note that costs associated with amending your plans may be at your own cost.
  • If you have any queries about your policy benefits please contact our Allianz Global Assistance Information Hotline on 1300 725 154.
  • Please make yourself aware of the advice issued by DFAT via its website smartraveller.gov.au. DFAT is urging Australians to pay close attention to their personal security at all times. Always monitor the media and other sources about possible new security risks.

I’ve already purchased travel insurance but haven’t left home yet.

If you are about to travel to Barcelona, Spain and you have concerns about travelling, we recommend contacting your travel agent or travel provider to discuss your options. Contact our Allianz Global Assistance Information Hotline on 1300 725 154 if you would like to clarify your policy entitlements.

Policy coverage:

Policy coverage and benefits vary based on individual circumstances and therefore we would like to take the opportunity to remind and encourage travellers who purchase travel insurance to always read their travel insurance Product Disclosure Statement, so that you know which risks you are covered for. We will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance.

How do I make a claim?

If you need to make a claim, you can submit your claim in one of several ways:

  • Online: Visit our Claims page for more information.
  • Phone: 1300 409 322 and select the option to speak to the claims team.
  • Email: claims@fastcover.com.au

We assess all claims in accordance with the Product Disclosure Statement and your Certificate of Insurance. Each claim is assessed individually and cover will depend on the type of policy you purchased and your particular circumstances.

Questions?

If you have any questions or need help with your travel insurance, please:

Do you need Emergency Help?

If you need emergency help, contact our 24/7 Worldwide Emergency Assistance team.

The Australian Government also offers 24-Hour Consular Assistance for travellers overseas:

  • Phone: +61 2 6261 3305
  • SMS: +61 421 269 080

For regular updates, download the Smartraveller app and register your travel itinerary with Smart Traveller.

For new or existing claim or policy enquiries, please contact us on 1300 409 322 or info@fastcover.com.au between 9am and 5pm (AEST) Monday to Friday.

I’m already overseas, what do I do?

If you require assistance, our Emergency Assistance Team is available on +61 2 8320 7999

If you are looking to change your travel arrangements we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, contact them directly for details. Please note that costs associated with amending your plans may be at your own cost.

I’ve already purchased travel insurance but haven’t left home yet.

If you are looking to change your travel arrangements we recommend you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements, contact them directly for details. Please note that costs associated with amending your plans may be at your own cost.

You may contact us on 1300 409 322 to discuss your policy entitlements.  

Policy benefits and exclusions for terrorism-related events

Please note that there are there are some General Exclusions for claims that arise from or are related to a threat or act of terrorism.

See the table below for further details:

fast cover green tick symbol Benefits Covered*
red x cross symbol Benefits NOT Covered (Exclusions)*
  • 24/7 Emergency Medical Assistance
  • Overseas Emergency Medical and Hospital Expenses
  • Overseas Emergency Evacuation
  • Trip Disruption Expenses
  • Trip Resumption Expenses whilst overseas
  • Luggage and Personal Effects
  • Delay of Luggage and Personal Effects
  • Loss of Income
  • Permanent Disability
  • Accidental Death
  • Trip Cancellation Expenses
  • Travel Delay Expenses
  • Alternative Transport Expenses

 

How do I make a claim?

If you need to make a claim, you can submit your claim in one of several ways:

We assess all claims in accordance with the Product Disclosure Statement and your Certificate of Insurance. Each claim is assessed individually and cover will depend on the type of policy you purchased and your particular circumstances.

Questions?

If you have any questions or need help with your travel insurance, please:

 

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